Refund Policy
Last Updated October 2023
Table of Contents
1. Introduction
At HelloRoam, we value your experience and offer refunds under certain conditions.
Refund Eligibility
- • Unused eSIM data packages.
- • Technical issues not resolved by our support team.
- • Cancellation within 14 days of purchase.
- • Proof of purchase required.
2. Refund Eligibility
We understand issues may occur. Here are common refund-eligible situations.
Common Issues
- • eSIM activation failed.
- • Wrong data plan applied.
- • Service unavailable in selected region.
- • Support unable to resolve the issue.
3. Common Issues
Our refund policy is based on customer satisfaction and service quality.
Non-refundable issues
- • Used data packages.
- • Change of travel plans.
- • Expired eSIM packages.
- • User error (non-technical).
4. Refund Process
Submit a Request
Contact our support team with your refund request and purchase details.
Verification
Our team will verify your request according to our eligibility criteria.
Approval
Once approved, we’ll initiate the refund process.
Receive Your Refund
Refunds are handled within 7–10 business days to your original payment method.
Important Notices
• Refunds are subject to eligibility terms.
• Processing times may differ based on your bank.
• Contact support for unresolved issues.
• Keep purchase confirmations for verification.
• Partial refunds may be issued at our discretion.
Need Help?
Our support team is ready to help with any refund-related queries.
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