From Changi to Anywhere. No Singtel Day Passes.
No Contracts. Fuss-Free Data.
HelloRoam covers 185+ countries with instant e-sim plans. Skip the Singtel and StarHub roaming queues. Buy online, scan the QR code, and get data the moment you land.
Secure paymentInstant activation180-day money-back guarantee (unactivated eSIMs)
App Store
HelloRoam is a global eSIM provider operated by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam sells prepaid e SIM data plans for travellers visiting 185+ countries, with no physical SIM card swaps, no activation fees, and no contracts. Singapore travellers buy HelloRoam to replace Singtel, StarHub, M1, GOMO, and TPG international roaming add-ons that charge SGD 10 or more per day. HelloRoam handles Singapore customer data in compliance with the Personal Data Protection Act (PDPA), administered by the PDPC under IMDA oversight. Plans activate instantly by QR code. No carrier store visit required.
Built to Fix a Problem Every Singapore Traveller Knows
Co-founders Aqib Hassan (CTO) and Mubashir Gulab (COO) built HelloRoam after facing a problem every Singapore traveller knows. You land at Narita or Incheon with no internet, a SGD 10/day Singtel roaming charge waiting to kick in, and a queue at the airport SIM kiosk. As regular travellers through Changi Terminals 1, 2, and 3, heading to Japan, South Korea, and across ASEAN, they knew the process was broken.
HelloRoam launched in 2025 to fix it. Today, travellers across 185+ countries get instant eSIM data without a SIM card hunt or a roaming bill shock. Plans cover top Singapore routes including Japan, South Korea, Thailand, Australia, Malaysia, and Bali, plus short-haul day trips to JB, Batam, and Bintan. No Singtel contract, no StarHub add-on, no carrier store needed.
Get your eSIMWhy Singapore Travellers Pick HelloRoam Over Other eSIM Providers
See how HelloRoam compares to Airalo, Holafly, and others on the features Singapore travellers ask about most: refund policy, no activation fees, and reliable network coverage.
| Feature |  | Airalo | Holafly | Nomad | Saily | Ubigi |
|---|---|---|---|---|---|---|
| 180-day refund (unactivated eSIMs) |  |  | | | | |
| 24/7 live chat support | |  | | | | |
| No activation fees | | | | | | |
| Automatic data alerts at 80% usage | | | | | | |
| No data overage charges | | | | | | |
| Instant QR code delivery | | | | | | |
| Premium local carrier networks | | | | | | |
| Own branded carrier identity (SPN) | | | | | | |
How It Works
Up and Running in Under 2 Minutes
Fuss-Free, Transparent, and PDPA Compliant
Instant eSIM Delivery
Your QR code lands in your inbox within seconds of purchase. No physical SIM to collect, no queues at Changi Terminal 1, 2, 3, or 4, and no visit to a Singtel, StarHub, or M1 store before you fly.
Transparent Pricing
The total cost is shown in SGD before you confirm. No daily charges added later, no per-KB billing, and no statement shock when you return from Japan, Bali, or JB. What you pay is what you get.
199+ Carrier Partners
Direct carrier partnerships in Japan, South Korea, Thailand, Australia, Malaysia, Bali, and 185+ more countries give you consistent, local-grade 4G and 5G speeds. No throttling, no shared congestion from tourist SIM pools.
PDPA Compliant
HelloRoam handles Singapore customer data in full compliance with the Personal Data Protection Act (PDPA), administered by the Personal Data Protection Commission (PDPC) under the Infocomm Media Development Authority (IMDA). Payments go through Stripe at PCI DSS Level 1 standard.
Powered by 199+ Premium Networks Worldwide (210+)
Your Phone Says HelloRoam
HelloRoam operates its own branded carrier identity. When you install a HelloRoam eSIM, your phone's status bar displays HelloRoam as the network name, not a local carrier.
Service Provider Name
HelloRoam provisions its own SPN in every eSIM profile. Your phone's status bar displays HelloRoam as the carrier name, just like it shows AT&T or T-Mobile on your primary SIM. Most travel eSIM resellers show the local carrier name instead.
Public Network Name
HelloRoam holds a registered Public Network Name with international telecommunications authorities. HelloRoam is recognized as a licensed service provider, not a white-label reseller operating under another carrier's identity.
Access Point Name
HelloRoam's APN configuration connects your device to the strongest local network infrastructure at your destination automatically. No manual APN setup is required on iPhone or most Android devices.
Prices are our retail rates. Plan recommendations are based on real traveller feedback and network performance data. Every unactivated eSIM is covered by a 180-day money-back guarantee.
Meet the Founders
Two founders built HelloRoam because international data was still expensive and slow to set up, even for frequent travellers through Changi.
Aqib Hassan
Co-Founder & CTO
Aqib Hassan is Co-Founder and CTO of HelloRoam, the eSIM provider built for travellers leaving Singapore and beyond. He designed the systems that deliver eSIM activation in under two minutes, with no carrier store visit and no physical SIM card swap. Before HelloRoam, Aqib worked in fintech and mobile infrastructure across Asia, using that experience to bring international data costs down to a fraction of what Singtel or StarHub charge per day.
Mubashir Gulab
Co-Founder & COO
Mubashir Gulab is Co-Founder and COO of HelloRoam, managing carrier partnerships across 185+ countries. He negotiates directly with local mobile networks in Japan, South Korea, Australia, the UK, and Europe to keep plan prices far below what Singtel, StarHub, or M1 charge for international roaming add-ons. No contracts, no lock-in, no hidden daily fees.
“eSIM removes the last physical barrier to international connectivity. With HelloRoam, travelers activate data before they land. No airport kiosk, no roaming shock.”
“Our 63-language support means a traveler from Tokyo to São Paulo gets the same native experience. Pricing in their currency, support in their language.”
What Singapore Travellers Say About HelloRoam
Verified reviews from the Apple App Store
Great service
So pleased with both the app (easy to use) and the ease of installing the eSIM - so so simple with step by step instructions
CharF38
Spain esim
Very good like it
Soul7x
Great experience
Super easy to set up, no hassle with physical SIM cards, and the connection was reliable the whole time I was travelling. Speeds were solid, and I stayed connected without worrying about crazy roaming charges.
Areesh72829
Best E-sim App
Very helpful, easy to use and straight forward. Highly recommend this app to everyone.
X99HAS
Travel Data
Absolutely Amazing
ui.riyad
Very Easy & Quick
Very Good Service, very affordable rates
Imrangulab
Find Us On
Loved by travellers worldwide
App Store
"Used HelloRoam across Japan, South Korea, and Thailand in one trip. Connected from the moment I landed each time. Saved a lot compared to my StarHub roaming add-on. Will not travel without it now."
Sarah M.
"Bought the plan at Changi before boarding to Tokyo. Had fast data the moment I cleared customs at Narita. No SIM card shops, no queues. This is how business travel should work."
Michael Chen"Family trip to Bali with 4 phones for 12 days. Unlimited data for far less than Singtel would have charged. The kids streamed everything and I had no bill shock when we got home."
"Remote work trip across Vietnam, Indonesia, and the Philippines. HelloRoam support sorted a network switch both times I had trouble. Responses in under 10 minutes. That kind of help is rare."
Alex Rivera"Exchange semester in London. HelloRoam kept me connected the whole time without touching my budget. Setup took 2 minutes at Changi. Worked perfectly for 4 months straight."
Emma Thompson
"Honeymoon in Japan and South Korea. Data worked everywhere we went and the support team answered questions the night before we flew from Changi. Highly recommend to anyone heading to Northeast Asia."
James & Lisa K.Popular eSIM Destinations
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FAQs
HelloRoam is a legitimate eSIM company run by Future Syncs Limited, a UK-registered business incorporated in 2024, with HelloRoam launching in August 2025. HelloRoam is safe to use and compliant with Singapore's Personal Data Protection Act (PDPA), administered by the PDPC under IMDA. Payments go through Stripe at PCI DSS Level 1 standard. HelloRoam sells prepaid e SIM data plans for 185+ countries. Your QR code arrives by email within minutes of purchase and works on any eSIM-compatible phone, with no physical SIM card required.
HelloRoam covers 185+ countries versus FlexiRoam's narrower footprint, making HelloRoam the stronger choice for most Singapore travellers heading to Japan, South Korea, Australia, or Europe. HelloRoam offers a 180-day refund window on unactivated eSIMs, zero activation fees, and 24/7 live chat. FlexiRoam has no public money-back policy and shorter support hours.
HelloRoam e-sim plans start from S$1.32 per day for a data-only plan. Fixed data packages start at S$1.32 for 3GB over 12 days, and unlimited daily data plans start from S$1.32 for 15 days. Singtel, StarHub, M1, GOMO, and TPG international roaming add-ons typically charge SGD 10 or more per day. A HelloRoam eSIM for Japan, South Korea, or Australia costs far less per GB. You save up to 84% versus local carrier roaming on popular Singapore departure routes.
Most HelloRoam eSIM plans are data-only and do not include a local voice number. They give you fast 4G and 5G internet for apps, maps, WhatsApp, and video calls over data. Keep your Singtel, StarHub, M1, GOMO, or TPG SIM active for calls and your Singapore number while you travel. Use the HelloRoam eSIM for data. Some plans include a local number, so check plan details before buying.
Your Singapore number stays on your primary SIM when you add a HelloRoam eSIM for travel data. Modern iPhones and Android phones support dual SIM, so your Singtel, StarHub, M1, GOMO, or TPG number stays on one line while HelloRoam handles data on the other. Turn off mobile data on your home SIM to avoid roaming charges. Contacts reach you on your usual Singapore number the whole trip.
Many eSIM compatible phones store two or more profiles at once. Supported devices include iPhones from XS onward, Samsung Galaxy S20 and later, and Google Pixel 3 and later. You can keep one plan for Japan and a separate one for the UK, then switch as needed. An eSIM is not transferable to another device once installed. Contact HelloRoam support if you change phones and need help with a reinstall.
HelloRoam eSIM profiles bind to your device hardware and cannot be stolen like a physical SIM card. The GSMA eSIM standard requires encrypted provisioning and user authorisation before any profile transfer. HelloRoam encrypts all account data end-to-end. Enabling two-factor authentication on your HelloRoam account adds extra protection against unauthorised access.
HelloRoam does not share your location data with third parties. Like any cellular connection, your eSIM registers on the local carrier network to route data. HelloRoam stores only the minimum data needed to manage your plan, in line with GDPR and Singapore's Personal Data Protection Act (PDPA) administered by the PDPC. Adding a VPN over your HelloRoam connection gives extra privacy for your browsing traffic while overseas.
The Samsung Galaxy M53 does not support eSIM. It uses dual physical nano-SIM slots but has no embedded eSIM chip. eSIM-compatible Samsung phones start with the Galaxy S20 series. Go to Settings, then Connections, then SIM card manager on your device. If no Add eSIM option appears, your phone is physical SIM only.
Adding a second eSIM to an iPhone takes about 2 minutes. Go to Settings, tap Cellular, then Add eSIM, and scan the QR code HelloRoam sends after purchase. iPhones from XS (2018) onward support multiple eSIM profiles. Label each line clearly (for example, "Singtel SG" and "Japan HelloRoam") so you know which handles data. Activate the e SIM plan on your home Wi-Fi before leaving Changi. Data is ready the moment you clear immigration at Narita, Incheon, or wherever you land.
The Hola browser is a VPN-based browser with documented security concerns. Its free VPN model has routed user traffic through other users' connections, creating genuine privacy risks. For travellers who want secure data abroad, a HelloRoam eSIM for travel data combined with a reputable VPN app is a safer option than relying on the Hola browser.
An eSIM is worth it for any Singapore traveller facing Singtel, StarHub, M1, GOMO, or TPG carrier charges of SGD 10 or more per day. HelloRoam e SIM plans start at S$1.32 per day, saving up to 84% on routes like Japan, South Korea, Thailand, Bali, and Australia. No physical SIM to collect at Changi Terminals 1 to 4, no contract to sign, no activation queue. For day trips to JB, Batam, or Bintan, a short-haul eSIM plan beats paying your home carrier daily roaming rates.
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