Privacy Policy
Last updated: Febuary 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This privacy policy ("Notice") informs you how your Personal Data is handled by Future Syncs Limited, UK, operating under the brand name HelloRoam ("HelloRoam", "we", "us", or "our"). It sets out the personal information we collect and process when you contact us or use our application, website, or services.
We provide this information to meet our obligations under the General Data Protection Regulation (EU) 2016/679 ("GDPR"), the UK GDPR, and the Singapore Personal Data Protection Act 2012 (PDPA).
Does HelloRoam comply with data protection laws?
HelloRoam takes data protection seriously. We will not share your personal data with third parties without a proper legal basis. HelloRoam complies with the Singapore Personal Data Protection Act (PDPA), GDPR, UK data protection laws, and applicable privacy frameworks across North America, Australia, and Asia Pacific. Privacy by design is central to how we build our services.
2. Data Controller Information
For the purposes of this Notice, the data controller is Future Syncs Limited, UK, trading as HelloRoam. HelloRoam is responsible for the personal data we hold about you.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to protecting your right to personal data privacy. This Notice explains how we process your Personal Data and what rights you have.
3. Personal Data We Collect
HelloRoam collects and processes the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, telephone number, billing address, delivery address |
| Financial Data | Payment card details (processed by our payment provider), bank account details |
| Transaction Data | Details of payments to and from you, details of products and services you have purchased |
| Technical Data | IP address, login data, browser type and version, time zone setting, browser plug-in types, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses |
| Usage Data | How you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences for receiving marketing from us and our partners, and your communication preferences |
4. Sources of Your Personal Data
HelloRoam collects personal data from the following sources:
Direct Interactions
You provide us with Identity, Contact and Financial Data when you fill in forms or correspond with us by phone, email or other means. This includes data provided when creating an account, purchasing a plan, subscribing to our services, requesting marketing, or giving feedback.
Automated Technologies
When you use our website and app, we may automatically collect Technical Data about your device, browsing actions and patterns. We collect this data via cookies, server logs and similar technologies.
Third Parties
We may receive personal data from third parties including analytics providers, advertising networks, search information providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
HelloRoam processes your personal data only when the law permits. The main circumstances in which we do so are:
Contract Performance
Where we need to perform the contract we are about to enter or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and rights do not override those interests.
Legal Obligation
Where we must comply with a legal or regulatory obligation.
Consent
Where you have given consent to processing your personal data for one or more specific purposes.
Your Right to Withdraw Consent
HelloRoam processes your personal data only when the law permits. The main circumstances in which we do so are:
6. Data Sharing & Recipients
HelloRoam may share your personal data with the following categories of recipients:
Service Providers
Companies that provide services on our behalf, including payment processing, data analysis, email delivery, hosting, customer service, and marketing support.
Network Partners
Mobile network operators and eSIM providers who power our connectivity services in Japan, South Korea, Malaysia, Australia, and other countries in our network.
Professional Advisers
Lawyers, bankers, auditors, and insurers who provide legal, financial, and advisory services.
Regulatory Authorities
Government bodies, regulators, law enforcement agencies, courts, and other authorities when required by law, including the PDPC and IMDA in Singapore.
Data Protection Standards
We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not permit third-party service providers to use your personal data for their own purposes. They may only process it for specified purposes and in line with our instructions.
7. International Data Transfers
HelloRoam may transfer your personal data to countries outside Singapore, the UK, and the European Economic Area (EEA). When we do so, we put in place safeguards to ensure your data receives an equivalent level of protection.
• Transfers to countries that the European Commission, UK government, or Singapore PDPC has determined provide adequate data protection.
• Use of Standard Contractual Clauses approved by the European Commission or UK government.
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Please contact us at privacy@helloroam.com if you want further information on the safeguards we use when transferring your personal data outside Singapore, the UK, or the EEA.
8. Your Data Protection Rights
You hold the following rights under applicable data protection laws, including PDPA (Singapore), GDPR, and UK GDPR:
Right to Access
Request a copy of the personal data HelloRoam holds about you.
Right to Rectification
Ask us to correct any inaccurate data or complete any incomplete records.
Right to Erasure
Request that we delete your personal data, subject to applicable conditions.
Right to Restrict Processing
Ask us to restrict how we process your personal data, under certain conditions.
Right to Object
Object to our processing of your personal data, under certain conditions.
Right to Data Portability
Ask us to transfer data we hold to another organisation, or directly to you, under certain conditions.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us at privacy@helloroam.com. There is no fee for most requests. We may charge a reasonable fee only if your request is clearly unfounded, repetitive, or excessive.
9. Data Retention
HelloRoam keeps your personal data only as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.
When determining how long to keep your data, we consider the amount, nature, and sensitivity of the data, the risk of harm from unauthorised access or disclosure, the purposes for which we collected it, whether those purposes can be achieved another way, and the legal requirements that apply.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
Our services are intended for users aged 16 and above. HelloRoam does not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has given us personal data, please contact us straight away.
If we find that we have collected personal data from a child without verified parental consent, we will remove that information from our systems promptly.
Parental Notice
If you believe we hold data from or about a child under 16, please contact us immediately at admin@helloroam.com.
12. Contact Information
For questions about this privacy policy or how HelloRoam handles your personal data, please contact us via the details below:
Right to Complain
For questions about this privacy policy or how HelloRoam handles your personal data, please contact us via the details below:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
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