Privacy Policy
Last Updated October 2023
Contents
1. Introduction
HelloRoam is committed to protecting your personal information and being transparent about how we use your data. This Privacy Policy explains our data collection and usage.
Our goal is to offer a seamless and secure experience through our eSIM services so you can stay connected globally.
Why Your Privacy Matters
We prioritise your privacy to build trust and ensure a secure digital experience.
2. Who We Are
HelloRoam is a global eSIM provider dedicated to secure and reliable mobile connectivity.
Company: HelloRoam Pte. Ltd.
Brand: HelloRoam
Address: 123 Connectivity Lane, Mobile City, USA
Company Registration: Reg. No. 12345678
Email: admin@helloroam.com
For privacy inquiries, please reach us through the email above.
3. What Data We Collect
We collect different data types to improve our services. Here’s an overview of categories, examples, and purposes.
| Category | Examples |
|---|---|
| Personal Information | Name, Email Address |
| Device Information | Device Model, OS Version |
| Usage Data | App Usage Patterns |
| Location Data | GPS Location |
| Payment Information | Credit Card Details |
| Network Data | Network Logs |
| Customer Support Data | Support Tickets |
| Marketing Preferences | Email Subscription Status |
4. How We Collect Data
We collect data from multiple sources to ensure top-notch services.
Direct Interactions
Information you provide directly when using our services.
Automated Technologies
Data automatically collected during service usage.
Third-party Sources
Information obtained from third-party partners.
5. Legal Basis for Processing
We process your data based on the following legal grounds.
Consent
Marketing messages.
Contract
Service provision.
Legal obligation
Compliance with laws.
Vital interests
Safety and emergencies.
Legal basis for processing
We process your data based on the following legal grounds.
6. Who We Share Your Data With
Your data may be shared with trusted partners and entities.
Service Providers
Entities providing IT and system administration services.
Professional Advisors
Lawyers, bankers, auditors, and insurers.
Regulatory Authorities
Entities requiring reporting of processing activities.
Marketing Partners
Partners supporting promotional activities.
Sharing Safeguards
We ensure any data sharing complies with applicable privacy laws.
7. International Data Transfers
We implement safeguards to protect your data.
• Encryption of personal data.
• Regular security audits.
• Access control policies.
Stay Secure
Keep your account credentials private for security.
8. Your Rights
You have rights concerning your personal data, including access, correction, and deletion.
Access
Request access to your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your data.
Restriction
Request restriction of processing.
Data Portability
Request transfer of your data.
Objection
Object to data processing.
Your Data Rights
To exercise your rights, please contact us at support@helloroam.com.
9. Data Retention
We retain your data as long as required to meet this policy’s objectives.
Retention duration depends on legal and operational requirements.
| Category | Retention Period |
|---|---|
| Service Data | As long as you use our services. |
| Account Data | Until account deletion. |
| Legal Obligations | As required by law. |
| Marketing Data | Until opt-out request. |
10. Children’s Privacy
Our services are not meant for children under 16 years old.
We do not knowingly collect kids’ personal data.
16
Parents can contact us via support@helloroam.com for concerns.
12. Contact Information
If you have any questions about this privacy policy, please contact us.
We aim to respond within 48 hours.
If you have any questions about this privacy policy, please contact us.
Important Notice
This Privacy Policy may change occasionally. Review it regularly to stay updated on how we protect your personal information.
Related Policies
Contact Us
We value your feedback and are here to assist with any inquiries
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