eSIM setup · every phone
Install Guide
HelloRoam eSIM connects your phone to local networks in under 5 minutes, no SIM swap needed. Pick your device below for clear, step-by-step instructions, and you'll be online the moment you land.
Guides for Every Device
Each phone brand uses a slightly different menu. Select your device below for exact steps and screenshots.
Set Up Your eSIM, Step by Step
Before you fly
Open Your Confirmation EmailFind your HelloRoam confirmation email and open it on a second device, ready to scan the QR code with your phone's camera.
Before you fly
Scan the QR CodeGo to Settings, then Cellular on iPhone or Connections on Android. Tap Add e-SIM and scan the code from your confirmation email.
When you land
Switch On Data RoamingSelect your new HelloRoam line and turn Data Roaming on. Your Singtel, StarHub, or M1 number stays active for calls.
Requirements Before You Begin
You need an unlocked phone that supports e SIM technology, plus a stable Wi-Fi connection for the download. Most iPhones from the XS onwards and Android phones from recent years qualify, though checking your settings for an Add eSIM option confirms it. Keep your HelloRoam confirmation email open on a second device, such as a laptop or tablet, so your main phone stays free to scan the QR code.
Not sure if your phone supports eSIM? Check compatible devicesWe are here whenever you need us.
Still stuck? Our support team is here 24/7 on email, WhatsApp, live chat, and in the app.
We have got your back wherever you go.
Need help at any point? Our live chat is here 24/7 to get you sorted fast.
