eSIM setup · every phone
Install Guide
HelloRoam gets your eSIM sorted in under 5 minutes on any compatible phone. There's no physical SIM card to swap and no queue at a kiosk. Pick your device below and follow the steps to get connected.
Find Your Device Below
Every phone brand handles the menus a little differently. Tap your device below for exact screenshots and steps.
Getting Connected in Three Steps
Before you fly
Check your inboxLook for the HelloRoam confirmation email with your QR code. Open it on a laptop or second phone so your main device stays free to scan.
Before you fly
Scan your QR codeOpen Settings, then Cellular on iPhone or Connections on Android. Tap Add e-SIM and point your camera at the QR code from the email.
When you land
Switch on data roamingFind your new HelloRoam line under Settings and turn data roaming on. Your Vodacom, MTN, or Cell C SIM stays active for calls back home.
Phone Requirements Before You Begin
You need an unlocked handset that supports e SIM technology. Most iPhones from the XS onwards work, and so do most Android phones from the last few years. Check your settings for an Add eSIM option to be sure. You'll also need Wi-Fi during setup, since the profile downloads over the internet. Keep your confirmation email open on a second device so your phone stays free to scan.
Not sure if your phone supports eSIM? Check compatible devicesWe're here whenever you need us.
Still stuck? Our team is here 24/7 on email, WhatsApp, live chat and in the app.
We've got your back wherever you go.
Need help at any point? Our team is on WhatsApp 24/7 to get you sorted.
