Jinsi ya Kuongeza eSIM kwenye
iPhone na iPad
Kwenye iPhone yako, fungua Mipangilio, gonga Cellular au Mobile Data, kisha gonga Add Cellular Plan kuanza usanidi wa eSIM.
Kama QR code iko kwenye skrini au kifaa kingine, gonga Install with QR Code kuiskanisha.
Msimbo wa mkono wa eSIM
12568050
Gonga Install Manually kama huwezi kuskanisha QR code, kisha uingize anwani ya SM-DP+ na nambari ya uanzishaji.
Chagua njia yako ya usanikishaji
Kabla ya kuanza usanikishaji wa QR code, kumbuka mambo haya:
- •Onyesha QR code kwenye kifaa tofauti au nakala iliyochapishwa. Huwezi kuskanisha QR code kutoka skrini moja moja.
- •Kaa kwenye muunganiko imara wa Wi-Fi wakati wote wa mchakato.
- •Kila QR code inaweza kuskanishwa mara moja tu. Usishiriki na mtu mwingine.
- •Usiondoe eSIM kutoka kwenye kifaa chako. eSIM haiwezi kuhamishwa baada ya kusanikishwa.
Kabla ya kuanza usanikishaji kwa mkono, kumbuka mambo haya:
- •Nambari za uanzishaji ni za matumizi moja. Kila nambari inafanya kazi mara moja tu.
- •Kaa kwenye muunganiko imara wa Wi-Fi wakati wote wa mchakato.
- •Usifute eSIM kutoka kwenye simu yako. eSIM haiwezi kuhamishwa baada ya kusanikishwa, kwa hivyo kuiondoa kunamaanisha mpango unaenda.
Ingiza Nambari ya Uanzishaji
1234 5678 9012
Tujaribu kuanza
Timu yetu inapatikana 24/7 kama unahitaji msaada wakati wowote wa usanikishaji.
- 01Fungua barua pepe yako
Fungua barua pepe yako ya uthibitisho wa HelloRoam kwenye kifaa kingine au kompyuta ili uweze skani QR code.
- 02Fungua Mipangilio ya Cellular
Kwenye iPhone yako, nenda Mipangilio > Cellular (au Mobile Data) na ugonge Add eSIM.
- 03Fuata hatua
Skani QR code au ingiza nambari ya uanzishaji kwa mkono, kisha fuata maelekezo yanayoonekana skrini.
Sakinisha eSIM kupitia QR Code
Sakinisha eSIM kupitia Nambari ya Uanzishaji
eSIM Inayotumika
Simu hii iko tayari kuwasha eSIM ya HelloRoam.
1. Skani QR code
Elekeza kamera ya iPhone yako kwenye QR code iliyoko kwenye barua pepe yako ya HelloRoam kwenye skrini nyingine. Usanikishaji huanza kiotomatiki.
Usanidi wa Cellular
umekamilika
2. Usanikishaji umekamilika
Mpango wako wa HelloRoam sasa umesanikishwa kwenye iPhone yako.
Lebo za Mpango wa Data
3. Weka lebo kwenye mpango wako wa data
Ipe mstari wako wa HelloRoam jina linalotambulika, kama "HelloRoam London", ili uwe rahisi kupata baadaye.
Mstari wa chaguo-msingi
4. Chagua mstari wako wa simu wa chaguo-msingi
Chagua Primary ili mtoa huduma wako wa nyumbani aendelee kushughulikia simu na ujumbe.
Data ya Simu
5. Weka mstari wa data
Weka HelloRoam kama Secondary kwa data. Acha Allow Mobile Data Switching izimwe ili kuepuka malipo yasiyotarajiwa kwenye mstari wako wa nyumbani.
Sakinisha eSIM kupitia QR Code
Sakinisha eSIM kupitia Nambari ya Uanzishaji
Skani QR code
1. Fungua Mipangilio
Fungua Mipangilio. Gonga Mobile Data (au Cellular), kisha Add eSIM au Add Data Plan, kisha Use QR Code, kisha Enter Details Manually.
Ingiza Nambari ya Uanzishaji
2. Ingiza maelezo yako ya uanzishaji
Nakili anwani ya SM-DP+ na Nambari ya Uanzishaji kutoka barua pepe yako ya HelloRoam na ubandike kila moja kwenye kisanduku kinachofaa. Gonga Next.
eSIM Inayotumika
Simu hii iko tayari kuwasha eSIM ya HelloRoam.
3. Wasifu wa eSIM unapakuliwa
iPhone yako itaanza kupakua wasifu wa eSIM. Mchakato huanza kiotomatiki baada ya kuthibitisha nambari.
Usanidi wa Cellular
umekamilika
4. Usanikishaji umekamilika
Mpango wako wa HelloRoam sasa umesanikishwa kwenye iPhone yako.
Lebo za Mpango wa Data
5. Weka lebo kwenye mpango wako wa data
Ipe mstari wako wa HelloRoam jina ili uweze kuutofautisha na mtoa huduma wako wa nyumbani (kwa mfano, "HelloRoam Dubai").
Mstari wa chaguo-msingi
6. Weka mstari wako wa simu wa chaguo-msingi
Chagua Primary ili simu na ujumbe viendelee kupitia nambari yako ya nyumbani.
Data ya Simu
7. Weka mstari wa data
Chagua Secondary kwa mstari wako wa data wa HelloRoam. Acha Allow Mobile Data Switching izimwe ili kuzuia malipo yasiyotarajiwa kutoka kwa mtoa huduma wako wa nyumbani.
Jinsi ya kuwasha eSIM yako ya HelloRoam
Muhimu:
- •Mipango ya kuamilisha kiotomatiki huanza kufanya kazi unapofika kwenye marudio yako. Data inaweza isifanye kazi kabla ya kusafiri.
- •Washa hali ya ndege, kisha uwashe WiFi tena ili kuepuka malipo kutoka kwa mtoa huduma wako wa nyumbani wakati wa usakinishaji.
- •Hifadhi mwongozo huu kama PDF ili uweze kuufikia bila mtandao unapofika.
Fungua Mipangilio kwenye iPhone yako na uguse Data ya Simu. Tafuta laini yako ya HelloRoam kwenye orodha.
Gusa laini yako ya HelloRoam, iwashe na uweke Data ya Kuzurura kuwa WASHA ili mpango wako ufanye kazi nje ya nchi.
eSIM yako ya HelloRoam sasa iko hai. Una ufikiaji wa data katika nchi 185+ kupitia mitandao ya ndani.
Umekamilisha. Mpango wako uko hai na uko tayari kutumia.
Anza kutumia data yako sasa hivi. Bei ya mpango tu, hakuna ada za ziada, hakuna mshangao.
eSIM ni nini? Inavyofanya kazi kwa dakika 2.
eSIM ni SIM ya kidijitali. Skani QR code, isakinishe kwenye simu yako, na utakuwa tayari. Hatua kwa hatua mwongozo
Data bila kikomo
Hadi 5G
Ushiriki wa hotspot
1.
Tafuta angalau mstari mmoja wa ishara kwenye upau wa hali juu ya skrini ya iPhone yako.
2.
Fungua Mipangilio, gonga Mobile Data, chagua mstari wako wa HelloRoam, na uthibitishe kwamba Data Roaming ipo ON.
Maswali Yanayoulizwa Mara Kwa Mara
Digital SIM technology is supported on iPhone XS, iPhone XS Max, iPhone XR, and all newer models including iPhone 11, 12, 13, 14, 15, and 16 series released from September 2018 onwards.
Yes! You can install your plan manually without a QR code on iPhone. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.
If you don't see the 'Add Cellular Plan' option on your iPhone, verify these 4 requirements: (1) Your iPhone model is compatible, (2) Your iOS version is 12.1 or later, (3) Your device is carrier-unlocked, (4) You're not in a restricted region.
Yes! iPhone supports Dual SIM Dual Standby (DSDS) with one physical nano-SIM and one digital profile active simultaneously since iPhone XS.
Switch between your digital and physical SIM on iPhone by navigating to Settings > Cellular. You'll see both lines listed as separate entries.
Yes, iPhone 14 fully supports digital SIM technology with enhanced capabilities. All iPhone 14 models can store up to 8 profiles and have 2 active simultaneously.
Install your plan on iPhone 15 in 3 steps: (1) Go to Settings > Cellular > Add eSIM, (2) Select 'Use QR Code' and scan, or 'Enter Details Manually', (3) Tap 'Add Cellular Plan'.
iPhone 16 series includes advanced digital connectivity: stores up to 8 profiles, activates 2 simultaneously, supports Quick Transfer, and includes improved 5G connectivity.
If your iPhone won't scan the QR code, try these fixes: Clean camera lens, display QR at full brightness, hold 6-12 inches away, ensure good lighting, or use manual installation.
Plan activation on iPhone typically takes 2-10 minutes depending on your WiFi connection speed and network conditions.
Yes! Digital SIM works on iPad models released from 2018 onwards including iPad Pro, iPad Air, iPad, and iPad mini with cellular capability.
Delete your plan from iPhone: Settings > Cellular > tap the line > 'Remove Cellular Plan' > Confirm. WARNING: Once deleted, you cannot restore the same profile.
Rename your plan: Settings > Cellular > tap the line > 'Cellular Plan Label' > choose preset or create 'Custom Label'.
iPhone can store up to 8 digital profiles simultaneously starting from iPhone XS. However, you can only have 2 profiles active at the same time.
Yes, you must enable Data Roaming for your HelloRoam plan to work when traveling abroad. Go to Settings > Cellular > [Your Line] > toggle 'Data Roaming' to ON.
Select network manually: Settings > Cellular > [Your Line] > 'Network Selection' > turn OFF 'Automatic' > select preferred network from list.
Yes, your iPhone must be carrier-unlocked to install and use digital SIM from HelloRoam or any third-party provider.
Set your plan as primary: Settings > Cellular > 'Cellular Data' > select your HelloRoam line.
Yes! Transfer your plan using Quick Transfer during iPhone setup (iPhone XS or newer, iOS 16+). Select 'Transfer eSIMs' when prompted.
Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > 'Reset Network Settings'. This erases WiFi passwords but NOT your profiles.
Yes, you can use any VPN app with HelloRoam on iPhone without restrictions. VPN works smoothly over your connection.
Yes, iMessage works perfectly with your plan on iPhone. Your iMessage identity remains linked to your Apple ID.
No, iOS updates do NOT delete or affect your installed profiles on iPhone. Your plans remain active after software updates.
WiFi calling availability depends on your home carrier's support for digital WiFi calling—it's controlled by your primary carrier, not HelloRoam.
Airplane mode disables ALL cellular connections. To use data in airplane mode, enable Airplane Mode then turn WiFi ON separately.
Check data usage: Settings > Cellular > scroll to 'Cellular Data' section > view usage per app under your line.
Access cellular settings: Settings > Cellular (or 'Mobile Data'). Here you'll find all controls for managing your eSIM.
Try these troubleshooting steps: Verify Data Roaming is ON, restart iPhone, toggle line OFF then ON, select network manually, reset network settings.
No, iPhone and Apple Watch use separate cellular profiles that cannot be shared. Apple Watch requires its own cellular plan.
Check compatibility: Settings > General > About > 'Model Number' should be iPhone XS or newer. Also check Settings > Cellular for 'Add Cellular Plan' option.
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