Qué es el eSIM en iPhone y cómo activarlo

HelloRoam es un proveedor global de eSIM que ofrece datos móviles instantáneos en más de 185 países. Compra planes eSIM prepago sin cargos extra, sin contratos y con activación inmediata.

Preguntas frecuentes

Digital SIM technology is supported on iPhone XS, iPhone XS Max, iPhone XR, and all newer models including iPhone 11, 12, 13, 14, 15, and 16 series released from September 2018 onwards.

Yes! You can install your plan manually without a QR code on iPhone. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.

If you don't see the 'Add Cellular Plan' option on your iPhone, verify these 4 requirements: (1) Your iPhone model is compatible, (2) Your iOS version is 12.1 or later, (3) Your device is carrier-unlocked, (4) You're not in a restricted region.

Yes! iPhone supports Dual SIM Dual Standby (DSDS) with one physical nano-SIM and one digital profile active simultaneously since iPhone XS.

Switch between your digital and physical SIM on iPhone by navigating to Settings > Cellular. You'll see both lines listed as separate entries.

Yes, iPhone 14 fully supports digital SIM technology with enhanced capabilities. All iPhone 14 models can store up to 8 profiles and have 2 active simultaneously.

Install your plan on iPhone 15 in 3 steps: (1) Go to Settings > Cellular > Add eSIM, (2) Select 'Use QR Code' and scan, or 'Enter Details Manually', (3) Tap 'Add Cellular Plan'.

iPhone 16 series includes advanced digital connectivity: stores up to 8 profiles, activates 2 simultaneously, supports Quick Transfer, and includes improved 5G connectivity.

If your iPhone won't scan the QR code, try these fixes: Clean camera lens, display QR at full brightness, hold 6-12 inches away, ensure good lighting, or use manual installation.

Plan activation on iPhone typically takes 2-10 minutes depending on your WiFi connection speed and network conditions.

Yes! Digital SIM works on iPad models released from 2018 onwards including iPad Pro, iPad Air, iPad, and iPad mini with cellular capability.

Delete your plan from iPhone: Settings > Cellular > tap the line > 'Remove Cellular Plan' > Confirm. WARNING: Once deleted, you cannot restore the same profile.

Rename your plan: Settings > Cellular > tap the line > 'Cellular Plan Label' > choose preset or create 'Custom Label'.

iPhone can store up to 8 digital profiles simultaneously starting from iPhone XS. However, you can only have 2 profiles active at the same time.

Yes, you must enable Data Roaming for your HelloRoam plan to work when traveling abroad. Go to Settings > Cellular > [Your Line] > toggle 'Data Roaming' to ON.

Select network manually: Settings > Cellular > [Your Line] > 'Network Selection' > turn OFF 'Automatic' > select preferred network from list.

Yes, your iPhone must be carrier-unlocked to install and use digital SIM from HelloRoam or any third-party provider.

Set your plan as primary: Settings > Cellular > 'Cellular Data' > select your HelloRoam line.

Yes! Transfer your plan using Quick Transfer during iPhone setup (iPhone XS or newer, iOS 16+). Select 'Transfer eSIMs' when prompted.

Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > 'Reset Network Settings'. This erases WiFi passwords but NOT your profiles.

Yes, you can use any VPN app with HelloRoam on iPhone without restrictions. VPN works smoothly over your connection.

Yes, iMessage works perfectly with your plan on iPhone. Your iMessage identity remains linked to your Apple ID.

No, iOS updates do NOT delete or affect your installed profiles on iPhone. Your plans remain active after software updates.

WiFi calling availability depends on your home carrier's support for digital WiFi calling—it's controlled by your primary carrier, not HelloRoam.

Airplane mode disables ALL cellular connections. To use data in airplane mode, enable Airplane Mode then turn WiFi ON separately.

Check data usage: Settings > Cellular > scroll to 'Cellular Data' section > view usage per app under your line.

Access cellular settings: Settings > Cellular (or 'Mobile Data'). Here you'll find all controls for managing your eSIM.

Try these troubleshooting steps: Verify Data Roaming is ON, restart iPhone, toggle line OFF then ON, select network manually, reset network settings.

No, iPhone and Apple Watch use separate cellular profiles that cannot be shared. Apple Watch requires its own cellular plan.

Check compatibility: Settings > General > About > 'Model Number' should be iPhone XS or newer. Also check Settings > Cellular for 'Add Cellular Plan' option.

Preguntas frecuentes