How do I rename my eSIM on iPhone?

Rename your plan: Settings > Cellular > tap the line > 'Cellular Plan Label' > choose preset or create 'Custom Label'.

How many eSIMs can iPhone store?

iPhone can store up to 8 digital profiles simultaneously starting from iPhone XS. However, you can only have 2 profiles active at the same time.

Do I need to turn on data roaming for eSIM on iPhone?

Yes, you must enable Data Roaming for your HelloRoam plan to work when traveling abroad. Go to Settings > Cellular > [Your Line] > toggle 'Data Roaming' to ON.

How do I select network manually on iPhone eSIM?

Select network manually: Settings > Cellular > [Your Line] > 'Network Selection' > turn OFF 'Automatic' > select preferred network from list.

Do I need to unlock my iPhone to use eSIM?

Yes, your iPhone must be carrier-unlocked to install and use digital SIM from HelloRoam or any third-party provider.

How do I set my eSIM as primary line on iPhone?

Set your plan as primary: Settings > Cellular > 'Cellular Data' > select your HelloRoam line.

Can I transfer eSIM from old iPhone to new iPhone?

Yes! Transfer your plan using Quick Transfer during iPhone setup (iPhone XS or newer, iOS 16+). Select 'Transfer eSIMs' when prompted.

How do I reset network settings on iPhone for eSIM issues?

Reset network settings: Settings > General > Transfer or Reset iPhone > Reset > 'Reset Network Settings'. This erases WiFi passwords but NOT your profiles.

Can I use VPN with eSIM on iPhone?

Yes, you can use any VPN app with HelloRoam on iPhone without restrictions. VPN works smoothly over your connection.

Will iMessage work with eSIM on iPhone?

Yes, iMessage works perfectly with your plan on iPhone. Your iMessage identity remains linked to your Apple ID.

Will iOS update affect my eSIM?

No, iOS updates do NOT delete or affect your installed profiles on iPhone. Your plans remain active after software updates.

Does WiFi calling work with eSIM on iPhone?

WiFi calling availability depends on your home carrier's support for digital WiFi calling—it's controlled by your primary carrier, not HelloRoam.

How does airplane mode affect eSIM on iPhone?

Airplane mode disables ALL cellular connections. To use data in airplane mode, enable Airplane Mode then turn WiFi ON separately.

How do I check eSIM data usage on iPhone?

Check data usage: Settings > Cellular > scroll to 'Cellular Data' section > view usage per app under your line.

Where are eSIM settings on iPhone?

Access cellular settings: Settings > Cellular (or 'Mobile Data'). Here you'll find all controls for managing your eSIM.

Why is my eSIM not working on iPhone?

Try these troubleshooting steps: Verify Data Roaming is ON, restart iPhone, toggle line OFF then ON, select network manually, reset network settings.

Can I use my iPhone eSIM on Apple Watch?

No, iPhone and Apple Watch use separate cellular profiles that cannot be shared. Apple Watch requires its own cellular plan.

How do I check if my iPhone is eSIM compatible?

Check compatibility: Settings > General > About > 'Model Number' should be iPhone XS or newer. Also check Settings > Cellular for 'Add Cellular Plan' option.

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FAQ

Digital SIM technology is supported on iPhone XS, iPhone XS Max, iPhone XR, and all newer models including iPhone 11, 12, 13, 14, 15, and 16 series released from September 2018 onwards.

Yes! You can install your plan manually without a QR code on iPhone. Go to Settings > Cellular > Add Cellular Plan > Enter Details Manually.

If you don't see the 'Add Cellular Plan' option on your iPhone, verify these 4 requirements: (1) Your iPhone model is compatible, (2) Your iOS version is 12.1 or later, (3) Your device is carrier-unlocked, (4) You're not in a restricted region.

Yes! iPhone supports Dual SIM Dual Standby (DSDS) with one physical nano-SIM and one digital profile active simultaneously since iPhone XS.

Switch between your digital and physical SIM on iPhone by navigating to Settings > Cellular. You'll see both lines listed as separate entries.

Yes, iPhone 14 fully supports digital SIM technology with enhanced capabilities. All iPhone 14 models can store up to 8 profiles and have 2 active simultaneously.

Install your plan on iPhone 15 in 3 steps: (1) Go to Settings > Cellular > Add eSIM, (2) Select 'Use QR Code' and scan, or 'Enter Details Manually', (3) Tap 'Add Cellular Plan'.

iPhone 16 series includes advanced digital connectivity: stores up to 8 profiles, activates 2 simultaneously, supports Quick Transfer, and includes improved 5G connectivity.

If your iPhone won't scan the QR code, try these fixes: Clean camera lens, display QR at full brightness, hold 6-12 inches away, ensure good lighting, or use manual installation.

Plan activation on iPhone typically takes 2-10 minutes depending on your WiFi connection speed and network conditions.

Yes! Digital SIM works on iPad models released from 2018 onwards including iPad Pro, iPad Air, iPad, and iPad mini with cellular capability.

Delete your plan from iPhone: Settings > Cellular > tap the line > 'Remove Cellular Plan' > Confirm. WARNING: Once deleted, you cannot restore the same profile.

FAQ