Kebijakan Cookie

Terakhir diperbarui: Mei 2026

Daftar Isi

1. Cookie Esensial
2. Analitik dan Performa
3. Pemasaran dan Personalisasi
4. Layanan Pihak Ketiga
5. Informasi Cookie Terperinci
6. Mengelola Preferensi Cookie Anda

1. Essential Cookies

Selalu Aktif

Cookie ini diperlukan agar situs web dapat berfungsi. Cookie ini menjalankan fitur dasar seperti navigasi halaman, akses ke area aman, dan fungsi utama layanan eSIM.

Contoh:

Manajemen Sesi

• Status autentikasi pengguna
• Isi keranjang belanja
• Penyimpanan data formulir

Keamanan dan Preferensi

• Token perlindungan CSRF
• Preferensi bahasa
• Status persetujuan cookie

2. Analytics and Performance

Opsional

Cookie ini membantu kami memahami cara pengguna menggunakan situs kami. Data dikumpulkan secara anonim dan kami gunakan untuk terus meningkatkan layanan eSIM.

Yang Kami Lacak:

Analitik Penggunaan

• Tampilan halaman dan sumber lalu lintas
• Waktu yang dihabiskan di halaman
• Konten dan fitur populer

Metrik Performa

• Waktu muat halaman
• Pelacakan kesalahan
• Metrik pengalaman pengguna

Vercel Analytics and Speed Insights measure page load times and performance without setting cookies. They use anonymous beacons instead.

Microsoft Clarity records anonymous browsing sessions (mouse movements, clicks, and scrolls) to help us understand how visitors use our site. Personal information like passwords and credit card numbers is automatically hidden from recordings.

We do not load any analytics or marketing scripts until you give consent. Only essential cookies for site functionality are active before you make a choice.

3. Marketing and Personalization

Opsional

Cookie ini memungkinkan kami menampilkan konten dan penawaran yang sesuai dengan minat perjalanan dan kebutuhan eSIM Anda. Anda dapat menonaktifkannya kapan pun melalui preferensi Anda.

Fitur Personalisasi:

Personalisasi Konten

• Rekomendasi destinasi
• Saran paket eSIM yang relevan
• Pengalaman penelusuran yang dipersonalisasi

Periklanan

• Konten promosi yang ditargetkan
• Kampanye retargeting
• Integrasi media sosial

4. Third-Party Services

Kami menggunakan layanan pihak ketiga yang terpercaya untuk menjalankan fitur utama situs ini. Penyedia ini dapat memasang cookie mereka sendiri saat Anda memberikan persetujuan.

Google Analytics

Analitik penggunaan situs web

Prosesor Pembayaran

Pemrosesan pembayaran yang aman untuk pembelian eSIM

Dukungan Pelanggan

Live chat dan tiket dukungan

Media Sosial

Fitur berbagi di media sosial

5. Detailed Cookie Information

Cookie Pihak Pertama

Tabel di bawah ini mencantumkan cookie pihak pertama yang dipasang HelloRoam di situs ini, fungsi masing-masing, dan berapa lama data disimpan:

Cookie Name	Cookie Type	Purposes	Expiry
user-currency	Functional	Remembers your selected display currency when you change it via the currency selector	1 year
_vwo_uuid_v2	Analytical/Performance	Measures how the website performs for individual visitors	1 year

Browser Local Storage

We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.

Storage Key	Category	Purpose	Expiry
currency-preference	Functional	Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored.	Until cleared by user (no automatic expiry)

Browser Session Storage

Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.

Storage Key	Category	Purpose	Expiry
sim-cart	Strictly Necessary	Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process.	Tab session (cleared when you close the tab or window)
auth-storage	Strictly Necessary	Stores authentication tokens while you are signed in. Required to maintain your login state within the session.	Tab session (cleared when you close the tab or window, or on logout)

Cookie Pihak Ketiga

Cookie pihak ketiga dipasang oleh layanan yang beroperasi di situs kami namun tidak dikelola langsung oleh HelloRoam. Tabel di bawah memberikan rincian masing-masing:

Cookie Name	Cookie Type	Purposes	Expiry
_vwo_uuid	Analytical/Performance	Assigns a unique ID to each visitor to track website performance over time	1 year 1 month 4 days
_vwo_ds	Analytical/Performance	Stores user-level data for website optimization testing	3 months
_vwo_sn	Analytical/Performance	Stores information about your current browsing session	1 hour
_gcl_au	Marketing/Advertising - Google Ads	Measures the performance of advertising campaigns on the website	3 months
test_cookie	Marketing/Advertising - Google Ads (DoubleClick)	Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set	15 minutes
IDE	Marketing/Advertising - Google Ads (DoubleClick)	Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests	1 year 24 days
Stripe cookies	Essential - Payment Processing	Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant.	Session
Supabase auth cookies	Essential - Authentication	Handles user login and account management, including social login via Google, Apple, and Facebook	Persistent (until logout)
Sentry tracking	Performance - Error Monitoring	Tracks errors and monitors app performance. Personal information is automatically redacted.	Session
_fbp	Marketing	Set by Facebook to deliver ads when you visit Facebook or a site that uses Facebook advertising.	3 months
_fbc	Marketing	Set by Facebook when you click on an ad to reach our website. Helps measure ad effectiveness.	3 months

Situs web ini menggunakan Google Analytics, layanan yang disediakan oleh Google, Inc. Data yang dikumpulkan melalui cookie dikirim ke dan disimpan oleh Google, yang dapat mencakup penyimpanan di server di Amerika Serikat.

Note: Kami juga menggunakan Google Tag Manager dan Facebook Pixel untuk analitik dan pemasaran. Alat ini dapat memasang cookie tambahan di perangkat Anda. Untuk informasi lebih lanjut, lihat Kebijakan Privasi kami.