Cookie政策
最後更新： 2026年5月
1. Essential Cookies
這些Cookie是網站正常運作的必要條件，負責維持基本功能，包括頁面導覽、安全區域存取及核心eSIM服務功能。
例子：
Session管理
- • 用戶登入狀態
- • 購物車內容
- • 表單數據保留
安全性及偏好設定
- • CSRF防護憑證
- • 語言偏好設定
- • Cookie同意狀態
2. Analytics and Performance
這些Cookie協助我們了解用戶如何使用本網站。所有數據均以匿名方式收集，用於持續改善HelloRoam的eSIM服務。
我們追蹤的內容：
使用分析
- • 頁面瀏覽量及流量來源
- • 頁面停留時間
- • 熱門內容及功能
效能指標
- • 頁面載入時間
- • 錯誤追蹤
- • 用戶體驗指標
Vercel Analytics and Speed Insights measure page load times and performance without setting cookies. They use anonymous beacons instead.
Microsoft Clarity records anonymous browsing sessions (mouse movements, clicks, and scrolls) to help us understand how visitors use our site. Personal information like passwords and credit card numbers is automatically hidden from recordings.
We do not load any analytics or marketing scripts until you give consent. Only essential cookies for site functionality are active before you make a choice.
3. Marketing and Personalization
這些Cookie讓我們根據您的旅遊興趣及eSIM需求，為您顯示相關內容及優惠。您可以隨時在偏好設定中關閉。
個人化功能：
內容個人化
- • 目的地推薦
- • 相關eSIM方案建議
- • 個人化瀏覽體驗
廣告
- • 針對性推廣內容
- • 再行銷廣告活動
- • 社交媒體整合
4. Third-Party Services
我們使用受信任的第三方服務來支援網站的重要功能。當您同意後，這些服務商可能設置其自有Cookie。
Google Analytics
網站使用分析
付款處理商
eSIM購買安全付款處理
客戶支援
即時對話及支援票務
社交媒體
社交媒體分享功能
5. Detailed Cookie Information
第一方Cookie
下表列出HelloRoam在本網站設置的第一方Cookie、各Cookie的功能及數據保留期限：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| user-currency | Functional | Remembers your selected display currency when you change it via the currency selector | 1 year |
| _vwo_uuid_v2 | Analytical/Performance | Measures how the website performs for individual visitors | 1 year |
Browser Local Storage
We use your browser's local storage to cache data that improves page performance. Unlike cookies, local storage items are not sent to our servers on each request. They remain in your browser until you clear your browser data.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| currency-preference | Functional | Caches currency exchange rates and supported currencies for faster pricing display. No personal data is stored. | Until cleared by user (no automatic expiry) |
Browser Session Storage
Session storage is automatically cleared when you close the browser tab or window. We use it for data that is only relevant within a single browsing session.
| Storage Key | Category | Purpose | Expiry |
|---|---|---|---|
| sim-cart | Strictly Necessary | Holds your shopping cart contents and selected eSIM plans during your session. Required for the checkout process. | Tab session (cleared when you close the tab or window) |
| auth-storage | Strictly Necessary | Stores authentication tokens while you are signed in. Required to maintain your login state within the session. | Tab session (cleared when you close the tab or window, or on logout) |
第三方Cookie
第三方Cookie由在本網站運作但不受HelloRoam直接管理的服務設置。下表提供各Cookie的詳細資訊：
| Cookie Name | Cookie Type | Purposes | Expiry |
|---|---|---|---|
| _vwo_uuid | Analytical/Performance | Assigns a unique ID to each visitor to track website performance over time | 1 year 1 month 4 days |
| _vwo_ds | Analytical/Performance | Stores user-level data for website optimization testing | 3 months |
| _vwo_sn | Analytical/Performance | Stores information about your current browsing session | 1 hour |
| _gcl_au | Marketing/Advertising - Google Ads | Measures the performance of advertising campaigns on the website | 3 months |
| test_cookie | Marketing/Advertising - Google Ads (DoubleClick) | Used by Google's DoubleClick ad network to verify that your browser accepts third-party cookies before ad targeting cookies are set | 15 minutes |
| IDE | Marketing/Advertising - Google Ads (DoubleClick) | Set by Google's DoubleClick ad network to profile your browsing behaviour across websites and show you targeted ads matched to your interests | 1 year 24 days |
| Stripe cookies | Essential - Payment Processing | Stripe uses cookies to process payments securely and prevent fraud. PCI DSS Level 1 compliant. | Session |
| Supabase auth cookies | Essential - Authentication | Handles user login and account management, including social login via Google, Apple, and Facebook | Persistent (until logout) |
| Sentry tracking | Performance - Error Monitoring | Tracks errors and monitors app performance. Personal information is automatically redacted. | Session |
| _fbp | Marketing | Set by Facebook to deliver ads when you visit Facebook or a site that uses Facebook advertising. | 3 months |
| _fbc | Marketing | Set by Facebook when you click on an ad to reach our website. Helps measure ad effectiveness. | 3 months |
本網站使用Google Analytics，由Google Inc.提供。Cookie收集的數據會傳送至Google並由其儲存，可能包括在美國境內的伺服器上儲存。
Note: 我們亦使用Google Tag Manager及Facebook Pixel進行分析及行銷。這些工具可能在您的裝置上設置額外Cookie。詳情請參閱我們的私隱政策。
6. Managing Your Cookie Preferences
您可以完全控制Cookie設定，隨時透過瀏覽器或以下偏好設定中心開啟或關閉。
瀏覽器設定
封鎖所有Cookie
網站運作所必需，不可停用
刪除已儲存的Cookie
協助我們改善網站
第三方管控
個人化內容及廣告
偏好設定中心
Essential Cookies
Always required for the site to work
Analytics
Help us improve the site
Marketing
Personalized content and ads
Questions About Cookies?
Have questions about how we use cookies on the HelloRoam site? Our privacy team is here to help.
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