Privacy Policy
Last updated: Febuary 2026
Contents
- 1. Introduction
- 2. Data Controller Information
- 3. Personal Data We Collect
- 4. Sources of Your Personal Data
- 5. Legal Basis for Processing
- 6. Data Sharing & Recipients
- 7. International Data Transfers
- 8. Your Data Protection Rights
- 9. Data Retention
- 10. Children's Personal Data
- 11. Cookies & Tracking Technologies
- 12. Contact Information
- 13. Referral Program Privacy
1. Introduction
This Privacy Policy ("Notice") explains how your personal data is handled by Future Syncs Limited, UK, operating as HelloRoam ("HelloRoam", "we", "us", or "our"). It covers the personal information you provide or that we collect when you contact us, use our app, visit our website, or buy our eSIM services.
We are required to provide you with this information under the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK GDPR. If you are in Australia, you also have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Does HelloRoam comply with Australian privacy law?
HelloRoam takes data protection seriously and will not share your personal data without a proper legal basis. We comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles, GDPR, and UK data protection law. Privacy by design is built into everything we build.
2. Data Controller Information
For this Notice, the data controller is Future Syncs Limited, UK, operating as HelloRoam. HelloRoam is responsible for your personal data.
Company:Future Syncs Limited
Brand:HelloRoam (a brand of Future Syncs Limited)
Address:London, United Kingdom
Company Registration:Pending verification
Email:admin@helloroam.com
HelloRoam is committed to looking after your personal data. This Notice tells you exactly how we process it and what rights you have.
3. Personal Data We Collect
We collect and process the following categories of personal data:
| Category | Examples |
|---|---|
| Identity Data | First name, last name, username or similar identifier, title, date of birth |
| Contact Data | Email address, phone number, billing address, delivery address |
| Financial Data | Payment card details (handled by our payment provider), bank account details |
| Transaction Data | Details about payments to and from you, details of products and services you have bought from us |
| Technical Data | IP address, login data, browser type and version, time zone and location, browser plug-in types and versions, operating system and platform, device identifiers |
| Profile Data | Your username and password, purchases or orders you have made, your interests, preferences, feedback and survey responses |
| Usage Data | Information about how you use our website, products and services, including eSIM activation data and data consumption patterns |
| Marketing Data | Your preferences for receiving marketing from us and our partners, and your communication preferences |
4. Sources of Your Personal Data
We collect your personal data from the following sources:
Direct Interactions
You give us your identity, contact, and financial data when you fill out forms or get in touch by phone, email, or other channels. This includes data you share when you create an account, buy a plan, subscribe, request marketing, enter a promotion, or give us feedback.
Automated Technologies
As you use our website and app, we may automatically collect technical data about your device, browsing activity, and patterns. We do this through cookies, server logs, and similar technologies.
Third Parties
We may receive personal data from third parties including analytics providers, advertising networks, search providers, payment and delivery services, and identity verification services.
5. Legal Basis for Processing
We only use your personal data when the law allows it. The most common situations are:
Contract Performance
Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate Interests
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Legal Obligation
Where we need to comply with a legal or regulatory obligation.
Consent
Where you have given consent to the processing of your personal data for one or more specific purposes.
Your Right to Withdraw Consent
We only use your personal data when the law allows it. The most common situations are:
6. Data Sharing & Recipients
We may share your personal data with the following categories of recipients:
Service Providers
Companies that deliver services on our behalf, such as payment processing, data analysis, email delivery, hosting, customer service, and marketing support.
Network Partners
Mobile network operators and eSIM providers that power our connectivity services.
Professional Advisers
Lawyers, bankers, auditors and insurers who provide consulting, banking, legal, insurance and accounting services.
Regulatory Authorities
Government agencies, regulators, law enforcement, courts and other authorities where required by law.
Data Protection Standards
We require all third parties to protect your personal data and treat it in line with the law. We do not allow third-party service providers to use your data for their own purposes. They may only process it for specific purposes we define.
7. International Data Transfers
We may transfer your personal data to countries outside the UK and European Economic Area (EEA). Whenever we do, we make sure your data gets the same level of protection by putting appropriate safeguards in place.
• Transfers to countries that the European Commission or UK government has deemed to provide adequate data protection.
• Use of Standard Contractual Clauses approved by the European Commission or UK government.
• Transfers to US-based providers certified under the EU-US Data Privacy Framework.
Contact Us About Transfers
Contact us at privacy@helloroam.com if you'd like more detail about the mechanisms we use when transferring your personal data outside the UK or EEA.
8. Your Data Protection Rights
Under data protection law, you have the following rights regarding your personal data:
Right to Access
You can request a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct any information you think is wrong, or complete information you think is incomplete.
Right to Erasure
You can ask us to delete your personal data, under certain conditions.
Right to Restrict Processing
You can ask us to limit how we process your personal data, under certain conditions.
Right to Object
You can object to our processing of your personal data, under certain conditions.
Right to Data Portability
You can ask us to transfer the data we've collected to another organisation, or directly to you, under certain conditions.
How to Exercise Your Rights
To exercise any of the rights listed above, contact us at privacy@helloroam.com. There's no fee to access your personal data or use any of your other rights. We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
9. Data Retention
We keep your personal data only for as long as needed to fulfil the purposes it was collected for, including to meet any legal, accounting, or reporting requirements.
To decide how long to keep personal data, we consider the amount, type, and sensitivity of the data, the potential harm from unauthorised use or disclosure, the purposes for which we process it, whether we can achieve those purposes another way, and the applicable legal requirements.
| Category | Retention Period |
|---|---|
| Account Data | For the duration of your account plus 6 years after closure |
| Transaction Data | 7 years from the date of the transaction |
| Marketing Preferences | Until you unsubscribe or 3 years of inactivity |
| Technical/Usage Data | 13 months from collection |
10. Children's Personal Data
HelloRoam's services are not intended for anyone under 16 years of age. We don't knowingly collect personal data from children under 16. If you're a parent or guardian and believe your child has given us personal data, please contact us straight away.
If we find out we've collected personal data from a child without verified parental consent, we'll remove that information from our servers promptly.
Parental Notice
If you think we may hold information from or about a child under 16, contact us immediately at admin@helloroam.com.
12. Contact Information
Got a question about this privacy policy or how we handle your data? Reach out:
Right to Complain
Got a question about this privacy policy or how we handle your data? Reach out:
13. Referral Program Privacy
When you participate in the HelloRoam referral program, we collect limited technical data to attribute referrals accurately and prevent fraud.
Data Collected
- IP address (anonymized after attribution)
- Browser user-agent string
- Device fingerprint (hashed, non-reversible)
Purpose
This data is used solely to attribute referral purchases to the correct referrer, prevent duplicate or fraudulent claims, and calculate referral rewards. We do not use this data for advertising or sell it to third parties.
Data Retention
Referral attribution data is retained for 90 days after the referred purchase. After this period, the data is automatically deleted. Aggregated, non-personal statistics (total referrals, reward amounts) are kept for accounting purposes.
Your Privacy Matters
We care about your data rights. Our practices are transparent, and you can exercise your rights anytime by contacting us at admin@helloroam.com.
Related Policies
Questions About This Policy?
Have questions about this Privacy Policy or how we handle your data? We're happy to help.
Get the app. Travel smarter.
Manage your eSIMs from your phone, wherever you are.
