Privacy Policy
Last Updated October 2023
Contents
1. Introduction
HelloRoam is committed to protecting your personal details and being transparent about data handling. This Privacy Policy outlines our data collection and use.
Our goal is to deliver a smooth and secure experience as you use our eSIM services to stay connected worldwide.
Why Your Privacy Matters
We prioritise your privacy to build trust and deliver a secure digital experience.
2. Who We Are
HelloRoam is a global eSIM service delivering reliable and secure mobile connectivity.
Company: HelloRoam Pty Ltd
Brand: HelloRoam
Address: 123 Connectivity Lane, Mobile City, USA
Company Registration: ABN 12345678
Email: admin@helloroam.com
For any privacy-related inquiries, contact us through the email above.
3. What Data We Collect
We collect different types of data to offer and improve our services. Here’s an overview of the data categories, examples, and purposes.
| Category | Examples |
|---|---|
| Personal Information | Name, Email Address |
| Device Information | Device Model, OS Version |
| Usage Data | App Usage Patterns |
| Location Data | GPS Location |
| Payment Information | Credit Card Details |
| Network Data | Network Logs |
| Customer Support Data | Support Tickets |
| Marketing Preferences | Email Subscription Status |
4. How We Collect Data
We collect data from different sources to deliver top services.
Direct Interactions
Information you provide directly while using our services.
Automated Technologies
Data automatically gathered during use.
Third-party Sources
Information from third-party partners.
5. Legal Basis for Processing
We process your data on the following legal grounds.
Consent
Marketing communications.
Contract
Service provision.
Legal obligation
Compliance with laws.
Vital interests
Safety and emergencies.
Legal basis for processing
We process your data on the following legal grounds.
6. Who We Share Your Data With
Your data may be shared with trusted partners and entities.
Service Providers
Entities providing IT and system administration services.
Professional Advisers
Lawyers, bankers, auditors, and insurers.
Regulatory Authorities
Entities that require reporting on processing activities.
Marketing Partners
Partners who assist with promotional activities.
Sharing Safeguards
We ensure all data sharing meets relevant data protection laws.
7. International Data Transfers
We use safeguards to protect your information.
• Encryption of personal data.
• Regular security audits.
• Access control policies.
Stay Secure
Keep your account details private for safety.
8. Your Rights
You have rights concerning your personal data, including access, correction and deletion.
Access
Request access to your personal data.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your data.
Restriction
Request restriction of processing.
Data Portability
Request transfer of your data.
Objection
Object to data processing.
Your Data Rights
To exercise your rights, please contact us at support@helloroam.com.
9. Data Retention
We keep your data as needed for the purposes in this policy.
Retention periods are set based on legal and operational obligations.
| Category | Retention Period |
|---|---|
| Service Data | As long as you use our services. |
| Account Data | Until account deletion. |
| Legal Obligations | As required by law. |
| Marketing Data | Until opt-out request. |
10. Children’s Privacy
Our services aren’t intended for children under 16.
We don’t knowingly collect personal data from children.
16
Parents can reach us at support@helloroam.com with any concerns.
12. Contact Information
If you’ve got any questions about this privacy policy, get in touch with us.
We aim to respond within 48 hours.
If you’ve got any questions about this privacy policy, get in touch with us.
Important Notice
This Privacy Policy might be updated now and then. We suggest reviewing it regularly to stay aware of how we safeguard your info.
Related Policies
Contact Us
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