eSIM setup · Android
How to Set Up eSIM on Android: Done in 2 Minutes
Your Android phone takes a HelloRoam eSIM through Settings › Network and internet › SIMs: tap Add SIM › Set up an eSIM, then scan the QR code from your confirmation email. It's about 2 minutes at home, and you switch it on once you've landed. Menu names differ a little by brand, so each step says what to look for.
Your phone
Where is eSIM on your Android?
Samsung and Pixel have their own guides with their exact screens. Any other Android phone: stay here and follow the steps below.
- This guideAnother Android phone
You're in the right place. The steps below use stock Android's menus. Where your phone differs, look for these:
- OnePlus
- SettingsMobile networkSIM card manager
- Xiaomi
- SettingsSIM cards and mobile networks
Menu names can change with each software update.
Choose how to install eSIM on your Android
Where's your QR code? Pick one and we'll show you the right steps. Both take about 2 minutes.
Before you start
0 of 4 readyInstall eSIM via QR Code
Our team is available 24/7 if you need help during setup.
Open Settings › Network and internet, then tap SIMs. On a Samsung it's Connections › SIM card manager.
Can't find it? Search Settings for eSIM or SIM.
Tap Add SIM. Some phones say Add eSIM instead.
Tap Set up an eSIM. The camera opens.
Hold your camera over the QR code in your HelloRoam email on a second screen to scan and load your eSIM profile automatically.
Show the code on a bright screen and fit the whole code inside the box.
Check the plan details and tap Add mobile plan to complete eSIM installation.
Name your eSIM something easy to find ("HelloRoam Bali" or "HelloRoam Japan") and set it as your main mobile data line.
All steps (6)
Install eSIM from your email on this phone
Our team is available 24/7 if you need help during setup.
Open your HelloRoam email on this phone and tap Android 10+ eSIM Install. In the HelloRoam app, tap Install eSIM Now instead.
Review the plan details and confirm to finish.
Your HelloRoam eSIM is on the phone. Tap Next to label it and set your primary SIMs.
All steps (3)
Install eSIM via Activation Code
Our team is available 24/7 if you need help during setup.
Open Settings › Network and internet › SIMs.
Tap Add SIM, then Set up an eSIM.
In the scanner, tap the option to enter the code yourself.
Copy the activation code from your HelloRoam email and paste it in. Tap Continue and wait a few seconds. Your code looks like this: LPA:1$operator.com$ABCDE-12345
Paste, don't type. One wrong character and the code gets refused.
Check the plan details and tap Add mobile plan to finish installing your HelloRoam eSIM.
All steps (5)
Activate your HelloRoam eSIM on Android
Once you land, head to Settings › Network and internet › SIMs, tap HelloRoam, flick on Use this SIM and Roaming, then switch Roaming off for your home SIM.
Once you land, open Settings › Network and internet › SIMs. Your HelloRoam line is in the list.
Tap HelloRoam, switch on Use this SIM, then turn on Roaming.
Back in SIMs, tap your home SIM and switch off Roaming. Your home provider then can't charge you for roaming.
Your home SIM is the one that isn't HelloRoam.
Your HelloRoam eSIM is live. You're connected and ready for data in 185+ countries.
Good to know
- Turn on airplane mode, then reconnect to Wi-Fi so your home carrier (Telstra, Optus, or Vodafone) doesn't charge you.
- Wait until you land at your destination before switching on your eSIM.
All steps (4)
How do you know your eSIM is working?
Two quick checks:
Check your signal icon. One or more bars means your eSIM is connected and data is ready.
Open Settings › Network and internet › SIMs, tap HelloRoam and check that Roaming is on.
We're here if you get stuck.
Still stuck? Our team's here 24/7 on email, WhatsApp, live chat and in the app.
FAQs
The questions Android owners ask most before and after they install.
Which Android phones support eSIM in Australia?
Android phones support eSIM when they run Android 9.0 (Pie) or later and have eSIM hardware on board. Common eSIM compatible phones include Samsung Galaxy S20 and newer, Google Pixel 3 and newer, OnePlus 9 and newer, Xiaomi 12T Pro and 13 series, Oppo Find X3 and X5 Pro, Motorola Razr 2019 and newer, and Nokia XR21. Check your model's spec sheet before buying a plan, as not every Android ships with an eSIM chip. Setup follows the same QR code or manual code process on all supported models.
How does eSIM work on Android?
An e-sim works on Android through a built-in chip that stores a digital SIM profile downloaded via a QR code or activation code. HelloRoam sends that code by email after you buy a plan. Scan it through Settings on your Android, your phone connects to the local carrier, and you get data in minutes. No physical card swap, no going to a store. eSIM Japan plans, for instance, connect your Android to Japanese local networks the moment you land at Narita or Haneda, with no SIM hunting required. Once connected, you can also share your connection. How to turn on hotspot on Android: go to Settings, then Connections or Network, then Mobile Hotspot. This lets you share data with a laptop or travel companion. How to use Android as a hotspot is the same path across Samsung, Pixel, and OnePlus devices.
Can I install eSIM on Android without a QR code?
Installing an eSIM on Android without a QR code takes about 2 minutes using a manual activation code. Open your phone's eSIM settings, tap Add eSIM or Add mobile plan, choose Enter activation code manually, then type the SM-DP+ address and activation code from your HelloRoam email. Works on any compatible Android running Android 9.0 or later.
Why can't I see the eSIM option on my Android phone?
An installed HelloRoam eSIM can't move to another phone, and that includes your phone's own transfer feature. Getting a new Android? Before your HelloRoam eSIM's first connection to a network your plan covers in your destination, email help@helloroam.com. We can issue a new eSIM. After that first connection, we don't issue a new one for a change of phone. Your phone may also hide the eSIM option if your model doesn't support eSIM hardware, runs Android below 9.0 (Pie), or is carrier-locked. Check your device specs and update your Android version first.
Is eSIM better than a physical SIM for Android?
An installed HelloRoam eSIM can't move to another Android phone. Beyond that, eSIM beats a physical SIM card for travel in three ways. First, you install it instantly from your email: no SIM card swap, no visit to a store. Second, you keep your home physical SIM active at the same time for calls and texts, so your number stays reachable. Third, you can store multiple eSIM profiles and switch between country plans without carrying extra cards.
How do I activate eSIM on Android?
Activating eSIM on Android takes about 2 minutes. Open Settings, go to Network & Internet (or Connections on Samsung), tap SIMs or SIM Manager, then tap Add eSIM. Scan the QR code from your HelloRoam email or choose Enter activation code manually and type in the SM-DP+ address and activation code. Confirm the plan details, tap Download, and wait about 60 seconds. Once installed, turn on Data Roaming for the HelloRoam line. eSIM activation on Android 9.0 (Pie) and later follows this same path across brands.
How do I activate eSIM on Samsung Galaxy?
Activating eSIM on Samsung Galaxy phones uses One UI. Open Settings, tap Connections, then SIM Manager, then Add eSIM. Choose Scan QR code or Add with activation code. Scan the QR code from your HelloRoam email, confirm the plan, and tap Download. The Samsung Galaxy S20, S21, S22, S23, S24 series, and Galaxy Z Fold and Z Flip models all support this eSIM activation process. After download, go to SIM Manager and set your HelloRoam eSIM as the preferred data line.
How do I turn on hotspot on Android using eSIM data?
Turning on hotspot on Android lets you share your HelloRoam eSIM data with other devices like laptops and tablets. On most Android phones, go to Settings > Network & Internet > Hotspot and Tethering > Wi-Fi Hotspot, then toggle it ON. On Samsung (One UI), go to Settings > Connections > Mobile Hotspot and Tethering > Mobile Hotspot. Make sure your HelloRoam eSIM is set as the active data line first, or the hotspot will use your home SIM instead. Hotspot usage counts against your data plan balance.
How do I check data usage on Android for my eSIM?
Checking data usage on Android works through Settings > Network & Internet > Data Usage (or Settings > Connections > Data Usage on Samsung). You can see total data consumed by the current billing period and break it down by app. Tap your HelloRoam eSIM line to see usage specifically for that SIM. Set a data usage warning or limit so you get an alert before you hit your plan cap. HelloRoam also shows your remaining balance in your account dashboard in real time.
How do I use eSIM for travel on Android?
eSIM travel plans on Android work the same as any eSIM. You buy a HelloRoam plan for your destination, install it before you fly, and turn on Data Roaming when you land. Your phone connects to a local network automatically. HelloRoam covers 185+ countries across 212+ networks, so your Android eSIM for travel works in Mexico, Japan, Europe, and beyond. You keep your home SIM active for calls. No physical SIM card swap, no international roaming fees from your home carrier.
Why does my Android eSIM show no service or fail to activate?
If your Android eSIM shows no service, follow this eSIM troubleshooting checklist. First, confirm Data Roaming is ON at Settings > Network & Internet > SIMs > your HelloRoam line. Second, restart your Android phone with the eSIM active. Third, select a network manually under Network Selection or Carrier settings and pick a local carrier. Fourth, toggle airplane mode on and off to force the phone to reconnect. Fifth, if the eSIM activation failed during setup, contact HelloRoam support at help@helloroam.com with your order ID for a replacement profile. The same troubleshooting steps work whether you are on a Samsung, Pixel, or OnePlus device.
Can I use eSIM and physical SIM at the same time on Android?
eSIM on Android supports using eSIM and a physical SIM card at the same time on devices running Android 10 or later with dual SIM hardware. Samsung Galaxy S20 and newer, Google Pixel 6 and newer, and OnePlus 9 and newer all support running eSIM alongside a physical SIM. Your home SIM stays in the tray for calls and texts, while HelloRoam eSIM handles data abroad. Go to Settings > SIM Manager (or Connections > SIM Manager on Samsung) to assign which SIM handles calls, messages, and data independently.
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