Terms & Conditions
Last Updated October 2023
Table of Contents
1. Introduction
Welcome to HelloRoam! These terms outline the rules for using our eSIM services.
By using our services, you accept these terms.
If you disagree, please don’t use them.
Key Points
- •Instant eSIM activation available.
- •Coverage in 190+ countries worldwide.
- •Reliable 24/7 customer support.
2. User Accounts
User Accounts
Users must create an account to access certain features.
Users must submit accurate details on registration.
- • Users must submit accurate details on registration.
- • Keep account details safe and private.
- • Users are responsible for all actions under their accounts.
- • Notify HelloRoam right away of any unauthorised use.
Note: Guest purchases are possible but restricted.
User Responsibilities
User Responsibilities
- • Abide by all relevant laws and regulations.
- • Use the service for personal and non-commercial purposes only.
- • Don’t do anything that disrupts the service.
- • Avoid sharing your account with others.
Our Protections
- • We reserve the right to change or end services.
- • HelloRoam may suspend accounts for misuse.
- • We protect user information under our privacy policy.
- • Fraudulent acts are subject to legal procedures.
3. Using Our Services
Using Our Services
Step 1: Choose Your Plan
Select a plan suited to your travels.
Step 2: Install eSIM
Follow steps to install eSIM.
Step 3: Activate and Connect
Activate and enjoy global access.
Step 4: Manage via App
Use our app to manage account/data.
Purchase Terms
- All purchases are final and non-refundable.
- Ensure your device is compatible pre-purchase.
- Keep payment details secure.
- Review plan-related charges.
- Reach support for billing questions.
Device Compatibility
- • Our eSIM works on most modern devices.
- • Check your device specs for eSIM support.
- • Some features need specific OS versions.
Service Delivery
eSIM delivery is instant once bought.
Ensure a reliable internet connection for activation.
Check email for confirmation and details.
Contact support for delivery queries.
4. Payments and Pricing
Payment Methods
Express Checkout: Pay quickly using supported digital wallets.
Express Checkout
- • Pay quickly using supported digital wallets.
Card Payments
- • We accept major credit and debit cards.
Pricing Information
Prices are displayed in USD unless otherwise stated.
Additional taxes may apply based on location.
Indirect taxes include VAT, GST and other local taxes.
Data Storage
User data stored securely per regulations.
Access to personal data limited to authorised personnel.
Data retained only as required for service.
Users may request data deletion in line with our policy.
Promotional Offers
- Promotions subject to availability and terms.
- Discounts cannot be combined with other offers.
- Promo codes must be added at checkout.
- Promotions valid for a limited time.
- HelloRoam reserves the right to adjust promotions.
5. Term & Termination
Service Duration
Data plans are valid for the set duration after activation.
Unused data expires at the end of the plan period.
Termination Conditions
Users can end service anytime via the app.
HelloRoam may end services for breaches.
Post-Termination
Access to eSIM services stops once terminated.
Reactivation may involve additional fees.
6. User Obligations
User Obligations
- Provide accurate and current information.
- Use services under these terms.
- Do not misuse for illegal acts.
- Report service problems promptly.
- Keep account details private.
- Respect rights of others.
Promotional Rules
Join promotions properly and legally.
Follow each offer’s conditions.
Service Suspension
Service can be suspended for breaches.
Suspension may occur for payment issues.
Email notice will be sent to users.
Issue resolution may restore service.
7. Service Availability
Service Availability
HelloRoam aims for uninterrupted service.
Disruptions may happen due to maintenance work.
Users will be notified of planned downtime.
Unlimited Plans
Unlimited plans are under fair use policy.
Overuse may cause slower speeds.
Fair use details are in the plan info.
Guarantee Conditions
- Service consistency isn’t guaranteed during outages.
- Refunds won’t be issued for minor interruptions.
- Contact support for significant issues.
8. Warranties & Guarantees
Statutory Rights
These terms don’t affect your statutory rights under Irish law.
No Warranties
HelloRoam provides services on an “as is” basis without warranties.
Service Discontinuation
HelloRoam reserves the right to discontinue services with prior notice.
9. Intellectual Property
Intellectual Property
All HelloRoam content and software are owned by HelloRoam and its licensors.
Use Restrictions
Users must not duplicate or share HelloRoam content without permission.
10. Refund Policy
Refund Policy
Users may withdraw before activation.
Refunds are processed according to our terms.
Eligibility
- Refunds apply only for unused plans.
- Requests must be submitted within 14 days of purchase.
- Proof of purchase is required for all refunds.
Partial Refunds
- Partial refunds may be available under specific terms.
- Contact support to verify eligibility for partial refund.
Device Compatibility
Make sure your device is compatible before purchase, as refunds aren’t available otherwise.
11. Limitation of Liability
Limitation of Liability
HelloRoam is not liable for indirect losses.
Liability is limited to the amount paid for the service.
Users are responsible for actions under their account.
Indemnity
Users agree to indemnify HelloRoam against claims by third parties.
Indemnity covers breaches and improper use.
12. Governing Law
Governing Law
These terms are governed by the laws of the area where HelloRoam operates.
Disputes go to the exclusive jurisdiction of HelloRoam’s local courts.
Users retain rights under mandatory local laws.
Legal Compliance
Users must comply with all applicable laws and rules.
13. Data Protection
Data Protection
HelloRoam is committed to protecting user data.
Data is processed in accordance with our privacy policy.
For details, see our Privacy Policy at /privacy.
14. General Provisions
General Provisions
HelloRoam may update terms with notice.
- Continued use is considered acceptance.
- Users should review these terms regularly.
Assignment
Users may not assign rights or duties without HelloRoam’s consent.
Severability
If any part is void, the rest stay in force.
Waiver
Not enforcing doesn’t count as waiver.
Language
These terms are in English; translations are for convenience.
Contact Us
Support: help@helloroam.com
Legal: admin@helloroam.com
Privacy: admin@helloroam.com
Business: admin@helloroam.com
Important Notice
Please read these terms carefully before using HelloRoam services.
By accessing our services, you agree to be bound by these terms and conditions.
Related Policies
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