出國必備：下載 HelloRoam eSIM App，日本、韓國、歐洲暢行無阻
HelloRoam 連接 212+ 個合作電信網路，涵蓋 185+ 個目的地。每次旅行，說走就走。
App Store
eSIM 已啟用
在 iOS 或 Android 上下載 HelloRoam eSIM App，幾分鐘內即可購買並啟用 185+ 個國家的 eSIM 數據方案。App 連接 212+ 個合作電信網路，落地即可享受本地網速。無需實體 SIM 卡，無需跑門市，無隱藏費用。方案最低 NT$33 起。
如何設定 HelloRoam eSIM 應用程式
選擇目的地國家並挑選符合你行程的數據方案。
下載應用程式，點選「安裝 eSIM」並依照螢幕上的步驟操作。
為旅程做好準備，方案將在你抵達目的地時自動啟用。
如何啟用你的 HelloRoam eSIM 方案
你的 HelloRoam eSIM 方案會自動啟用。出發前先在裝置上安裝 eSIM，只要在啟用後 30 天內抵達目的地，數據方案一落地就會自動開始。
為什麼選擇 HelloRoam eSIM 應用程式
HelloRoam 提供預付費 eSIM 方案，無需合約，涵蓋 185+ 個國家。
設定快速簡單
透過我們的引導式應用程式，幾分鐘內即可安裝並啟用 eSIM。不需要跑門市，不需要填表格。
費用透明，省心出行
告別電信商的意外費用。HelloRoam 的方案預付透明，完全沒有隱藏費用。
彈性 eSIM，每次旅行都適用
在應用程式中新增目的地，不需要新的 eSIM。一個應用程式、一個帳戶，暢遊 185+ 個國家。
常見問題
Is the HelloRoam app free to download?
Yes, the HelloRoam app is completely free to download on both iOS and Android devices.
How do I install an eSIM using the app?
Simply open the app, choose your destination, select a plan, and scan the QR code to install your eSIM.
Can I manage multiple eSIMs in the app?
Yes, you can store and manage multiple eSIMs for different destinations in the HelloRoam app.
What devices are compatible with HelloRoam?
HelloRoam works with most eSIM-compatible devices including iPhone XS and later, and various Android phones.
How do I check my data usage?
You can view your real-time data usage directly in the app under the 'My eSIMs' section.
Can I top up my data through the app?
Yes, you can easily purchase additional data directly through the app at any time.
Is customer support available in the app?
Yes, you can access 24/7 customer support directly through the app via live chat.
Do I need WiFi to install an eSIM?
Yes, you need an internet connection to download and activate your eSIM profile.
Can I use the app offline?
Once your eSIM is installed, you can view your eSIM details offline, but you need internet for purchases.
What happens to my eSIM if I switch phones?
An installed HelloRoam eSIM cannot move to another phone. If it has not connected in your destination yet, email help@helloroam.com with your order number and we can issue a new eSIM for the new phone. After it connects, we do not issue a new one for a change of phone.
Is my payment information secure?
Yes, all payments are processed securely using industry-standard encryption.
Can I get a refund through the app?
Yes, you can request refunds for unused eSIM data through the app or by contacting support.
