Top up an eSIM in the HelloRoam app without a new QR code
The HelloRoam app adds data to your existing eSIM when you top up: open My eSIM, tap Top up on that eSIM's card, and pay. The new data joins what's left, and the end date moves out, on the same eSIM with no new QR code. You can top up before first use too, as long as it hasn't expired.
Low on data or low on days
| What you see | What to do |
|---|---|
| The card in the app shows little or no data left. | Tap Top up on that card. The data joins what is left on the same eSIM. |
| Plenty of data left, but the end date on the card is close. | Top up anyway. The end date moves out by the days you buy. |
| The end date has already passed and the eSIM sits under Expired. | An expired eSIM cannot take a top-up, even if the button still shows. Buy the plan you need instead. |
| Data and days both look fine, but nothing loads. | Adding data will not help. Read the guide for an eSIM that worked and then stopped. |
| The card has no Top up button at all. | Sign in first. If it is still missing, that plan may not take more data. |
Top up in the app on your phone
The app is the same on every phone. On iPhone, an Apple Pay button can appear beside Continue and pay without opening the next screen.
The app is the same on every Samsung phone. No step here changes with the model, and there is no Apple Pay button.
Pixel runs the same app and the same screens. There is no Apple Pay button, and no step changes.
These steps are the same on any Android phone, whatever the brand. Your payment sheet shows the methods your phone and your account support.
- 1
Open the HelloRoam app and tap My eSIM.
- 2
Sign in if you see the sign-in panel instead of your eSIMs.
- 3
Stay on the Current tab and find that eSIM's card.
- 4
Tap Top up on that card.
- 5
Pick data on a data plan, or days on an unlimited plan.
- 6
Check the summary at the bottom of the sheet, then tap Continue.
- 7
On the Topup Checkout screen, check your email address and pick a payment method.
- 8
Tap the pay button and finish in the payment sheet. A message confirms it.
When the Top up button is missing
- 1
Check that you are signed in. Your eSIMs, and the Top up button, only load once you are.
- 2
If you cannot find the eSIM at all, look under Expired. A plan past its end date is listed there.
- 3
If the button is missing on a card you can see, that plan may not take more data. Write to help@helloroam.com if you think it should be there, or buy the plan you need instead.
- 4
If the eSIM still has data and days left but nothing loads, more data will not fix it. Read the guide for an eSIM that worked and then stopped.
- 5
Some of the top-up and checkout screens stay in English whatever language the app is set to. The buttons are still the ones named above.
What to include about a top-up
Write to help@helloroam.com if a top-up did not land, or if the Top up button is missing on a plan you think should take more data. Send this with your first message.
- Your order number.
- The email address on your HelloRoam account, the one the checkout screen fills in for you.
- Which eSIM you topped up, and the destination it is for.
- A screenshot of the eSIM's card showing the data left and the end date.
- A screenshot of Topup details if the top-up went through.
- The exact words of any message you saw, or a photo of it.
- Your phone make and model.
- The country and city you are in now.
Crop any QR code out of your screenshots before you send them.
help@helloroam.comTop-up questions from the app
What happens if I run out of data on eSIM?
When a HelloRoam eSIM runs out of data, its mobile data stops until you top up in the HelloRoam app. It looks exactly like a fault. Check the data left on that eSIM's card under My eSIM. If it is gone, or the Expires on date is close, tap Top up on the card. If both look fine, more data will not help. Our guide covers other reasons an eSIM stops.
Can I top up an eSIM after its plan has expired?
No. You can top up a HelloRoam eSIM only while it has not expired. Add data or days before the Expires on date on its card. After that date, the HelloRoam app lists it under the Expired tab. Its Top up button can still show, because the button does not check the date. If you think the eSIM expired too early, email help@helloroam.com with your order number. Otherwise, buy the plan you need for the rest of your trip.
Can I top up an eSIM without reinstalling it or scanning a new QR code?
Yes. The data goes onto the e SIM already on your phone. There is no second eSIM and no new QR code to scan, and nothing to reinstall. Your end date moves out by the days you buy, so one eSIM can cover a longer trip. Open the HelloRoam app, pick the eSIM you are using, and choose a top-up.
Does my eSIM need to be activated before I can top it up?
No. You can add data to an e-sim you have not connected with yet, as long as it has not expired. The app does not make you use it first. An unused eSIM sits on the Current tab too, so tap Top up on its card there. You can do this before you travel if the plan looks too small for your trip.
How do I check my eSIM data balance?
Your eSIM's data balance is on its card under My eSIM in the HelloRoam app. The card shows the data left, or Unlimited on an unlimited plan, and the Expires on date. After a top-up, tap More Detail on the card and find Topup details. It lists how many top-ups you made, when the last one was, and the data and days they added. Our install guides cover your phone's own data counter.
About this guide
- Covers
- This guide covers adding data or days to a HelloRoam eSIM you already have, and nothing else. The steps follow the HelloRoam app's screens on iPhone, Samsung Galaxy, Google Pixel and other Android phones.
- Written by
- HelloRoam Editorial Team
The HelloRoam team that writes every help guide, working from the HelloRoam app and the phone makers' own help pages.
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