eSIM Supported Phones NZ: Check Your Device
Check if your phone supports e-sim before buying a plan. Phones sold through Spark, One NZ, and 2degrees are usually unlocked. If your iPhone is XS or newer, or your Samsung Galaxy or Pixel is from 2018 onwards, you're good to go. HelloRoam works across 185+ countries with no carrier roaming fees.
Smartphone
Phones sold through Spark, One NZ, and 2degrees are usually unlocked. If your iPhone is XS or newer, or your Android is from 2018 onwards, you are ready to go. Run through the list below before you fly to Sydney, Fiji, or Tokyo.
- •iPhone 16e, 16, 16 Plus, 16 Pro, 16 Pro Max
- •iPhone 15, 15 Plus, 15 Pro, 15 Pro Max
- •iPhone 14, 14 Plus, 14 Pro, 14 Pro Max
- •iPhone 13, 13 Mini, 13 Pro, 13 Pro Max
- •iPhone 12, 12 Mini, 12 Pro, 12 Pro Max
- •iPhone 11, 11 Pro, 11 Pro Max
- •iPhone XS, XS Max
- •iPhone XR
- •iPhone SE (2nd Gen 2020, 3rd Gen 2022)
iPhones sold in mainland China do not support eSIM. Only some iPhone models bought in Hong Kong and Macau support eSIM. If you got your iPhone in one of these regions, verify eSIM compatibility before purchasing a plan.
- •Galaxy S25, S25+, S25 Ultra, S25 Edge
- •Galaxy S24, S24+, S24 Ultra, S24 FE
- •Galaxy S23, S23+, S23 Ultra, S23 FE
- •Galaxy S22, S22+, S22 Ultra
- •Galaxy S21, S21+, S21 Ultra
- •Galaxy S20, S20+, S20 Ultra
- •Galaxy Z Fold 7, Z Fold 6, Z Fold 5, Z Fold 4, Z Fold 3, Z Fold 2
- •Galaxy Z Flip 7, Z Flip 7 FE, Z Flip 6, Z Flip 5, Z Flip 4, Z Flip 3
- •Galaxy Note 20, Note 20 Ultra
- •Galaxy A56, A55, A54, A36, A35, A23
- •Galaxy XCover7 Pro
Samsung handsets must be carrier-unlocked to use eSIM. Devices bought through certain carriers may have eSIM disabled by default.
- •Pixel 10, 10 Pro, 10 Pro XL, 10 Pro Fold
- •Pixel 9, 9a, 9 Pro, 9 Pro XL, 9 Pro Fold
- •Pixel 8, 8a, 8 Pro
- •Pixel Fold
- •Pixel 7, 7a, 7 Pro
- •Pixel 6, 6a, 6 Pro
- •Pixel 5, 5a 5G
- •Pixel 4, 4a, 4a 5G, 4 XL
- •Pixel 3, 3a, 3 XL, 3a XL
- •Pixel 2, 2 XL
Google Pixel devices sold in Australia, Taiwan, and Japan may not support eSIM. Check your device compatibility before purchasing a plan.
- •Razr (2025), Razr+ (2025), Razr Ultra (2025)
- •Razr 60, Razr 50, Razr 50 Ultra
- •Razr 40, Razr 40 Ultra
- •Razr 2024, Razr+ 2024, Razr 2022, Razr 2019, Razr 5G
- •Edge 60, Edge 60 Pro, Edge 60 Fusion, Edge 60 Stylus
- •Edge 50, Edge 50 Pro, Edge 50 Ultra, Edge 50 Neo, Edge 50 Fusion
- •Edge 40, Edge 40 Pro, Edge 40 Neo
- •Edge+, Edge+ (2022), Edge+ (2023)
- •Edge (2022), Edge (2023), Edge (2024)
- •Moto G (2024), Moto G (2025)
- •Moto G34, G35, G53, G54, G54 Power, G55, G75, G84, G85, G86
- •Moto G52J 5G, G53J 5G, G53Y 5G
- •Moto G Power (2024), G Power 5G (2024)
- •Moto G Stylus 5G (2023), G Stylus 5G (2024)
- •ThinkPhone 25
Motorola eSIM support varies by region. Your device must be carrier-unlocked and purchased in an eSIM-supported region.
- •Find X8, Find X8 Pro
- •Find X5, Find X5 Pro
- •Find X3, Find X3 Pro
- •Find N2 Flip, Find N5
- •Reno 14, Reno 14 Pro
- •Reno 9A, Reno 6 Pro 5G, Reno 5A
- •A77, A55s 5G
Oppo Find X series global variants support eSIM. Oppo phones are sold at PB Tech and Noel Leeming in NZ. Budget Oppo A-series models use physical SIM only. Confirm eSIM on your model.
- •Xiaomi 15, 15 Ultra
- •Xiaomi 14, 14 Pro, 14T, 14T Pro
- •Xiaomi 13, 13 Pro, 13 Lite, 13T, 13T Pro
- •Xiaomi 12T Pro
- •Redmi Note 14 Pro, 14 Pro+, 14 Pro 5G, 14 Pro+ 5G
- •Redmi Note 13 Pro, 13 Pro+
- •Redmi Note 11 Pro 5G
- •Poco X7
Xiaomi 14 and 15 global variants support eSIM. Chinese models do not. Buy from PB Tech or Amazon. Check the exact model number for eSIM hardware.
- •Huawei Pura X Foldable
- •Huawei Pura 70 Pro
- •Huawei 80 Pro, 80 Pro+, 80 Ultra
- •Huawei Mate 40 Pro
- •Huawei P40, P40 Pro
Huawei phones have limited eSIM support in NZ due to restricted Google services. Most models use physical SIM only. Check with Spark or One NZ for compatibility.
- •Xperia 1 VII, 1 VI, 1 V, 1 IV
- •Xperia 5 V, 5 IV
- •Xperia 10 VI, 10 V, 10 IV, 10 III Lite
- •Xperia Ace III
Sony Xperia 1 V and Xperia 5 V support eSIM in their global variants. Available from PB Tech and Amazon. Confirm the eSIM model before purchasing.
- •Honor 400, 400 Pro, 400 Lite
- •Honor 200, 200 Pro
- •Honor 90, Honor 50
- •Honor Magic7 Pro, Magic7 Lite
- •Honor Magic6 Pro, Magic6 Pro RSR
- •Honor Magic5 Pro
- •Honor Magic4 Pro
- •Honor Magic V5, Magic V3, Magic V2, Magic Vs3
- •Honor X8
Honor eSIM works on select flagship models outside China. Budget Honor phones at PB Tech use physical SIM only. Check the Honor spec page for your model.
- •OnePlus 13, 13R, 13T
- •OnePlus 12
- •OnePlus 11
- •OnePlus Open
OnePlus eSIM works on the 9 series onwards. Buy unlocked from Amazon or OnePlus.com. OnePlus phones are not sold through Spark or One NZ stores.
- •Vivo X200, X200 Pro, X200s, X200 FE
- •Vivo X100 Pro
- •Vivo X90 Pro
- •Vivo V50, V40, V40 Lite
- •Vivo V29, V29 Lite 5G
Vivo eSIM is limited to select flagship X-series global models. Vivo is not widely sold in NZ. Check the Vivo support page if you imported one.
- •Nokia G60 5G
- •Nokia X30 5G
- •Nokia XR21
Nokia eSIM works on select models. Nokia phones are sold at Noel Leeming and PB Tech. Check the Nokia spec page for eSIM on your model.
- •Rakuten Hand 5G
- •Rakuten Hand
- •Rakuten Big, Big-S
- •Rakuten Mini
Rakuten phones are sold only in Japan. They are not available from NZ retailers and do not support NZ network bands.
- •AQUOS R10, R9, R9 Pro, R8, R8 Pro, R8s Pro, R7
- •AQUOS sense9, sense8, sense7, sense7 plus, sense6, sense6s
- •AQUOS sense4 lite
- •AQUOS wish3, wish2, wish
- •AQUOS zero6
- •Simple Sumaho 6
Sharp AQUOS phones are sold only in Japan. They are not available from NZ retailers. eSIM works on select AQUOS models with Japanese carriers only.
- •Fairphone 5
- •Fairphone 4
Fairphone is a European brand not officially sold in NZ. Fairphone 5 supports eSIM in European markets. If you imported one, check NZ band compatibility.
- •Nothing Phone (3)
- •Nothing Phone (3a) Pro
- •Nothing Phone Pro
Nothing Phone (2) and (2a) Plus support eSIM. Buy from Nothing.tech or Amazon. Nothing phones work on Spark and One NZ networks.
- •TCL 60, 60 XE NxtPaper
- •TCL 50 5G, 50 NxtPaper, 50 Pro NxtPaper
- •TCL 40 XL
TCL eSIM works on select 5G models. TCL phones are available at PB Tech and Amazon. Confirm eSIM on your model spec page before buying.
- •Realme 14 Pro+
- •Realme GT 7
Realme eSIM is limited to select GT flagship global variants. Budget Realme at PB Tech use physical SIM only. Check specs before buying a plan.
- •ASUS Zenfone 12 Ultra
- •ASUS ZenFone Max Pro M1, Max Pro M2
ASUS Zenfone and ROG Phone support eSIM on select models. Buy unlocked from PB Tech or Amazon. They are not sold through Spark or One NZ stores.
- •Hammer Explorer PRO
- •Hammer Blade 3, Blade 5G
- •Hammer Construction
- •myPhone NOW eSIM
Hammer rugged phones are a European brand not sold in NZ. eSIM works in select European markets only. Check compatibility if you imported one.
- •T-Mobile Revvl 7
- •T-Mobile Revvl 7 Pro
T-Mobile Revvl devices are sold only in the US and are not available in NZ. These phones do not work on NZ networks.
- •Surface Duo, Duo 2
- •ZTE nubia Flip2
- •Alcatel V3 Ultra
- •Nuu X5
- •DOOGEE V30
- •Gigaset GX4 PRO
- •EVOLVEO StrongPhone G9
- •Gemini PDA 4G+Wi-Fi
- •Razer Edge 5G
eSIM support depends on the exact brand and model. Most budget phones at PB Tech and Warehouse Mobile use physical SIM only. Check your phone spec page for eSIM before buying.
FAQs
eSIM works only on phones that have an embedded eSIM chip built in at the factory. Compatible models include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 2 and newer. Phones built before 2018 and most budget Android handsets do not have the chip. HelloRoam works on any carrier-unlocked phone from the eSIM supported phones list.
Your phone shows eSIM support in its settings. On iPhone, go to Settings, General, About, and check for an EID number. On Android, dial *#06# and look for an EID next to your IMEI. If an EID appears, the phone has eSIM hardware. It also needs to be carrier-unlocked before you can install a HelloRoam plan.
Phones built before 2018 cannot use eSIM. The embedded chip must be present from the factory and no software update can add it later. Older models such as iPhone X and earlier and Samsung Galaxy S10 and earlier simply do not have the hardware. To use HelloRoam, you need an eSIM supported device from 2018 onwards.
Not all iPhones have eSIM. The iPhone XS, XS Max, and XR released in September 2018 were the first, and every model from iPhone 11 through iPhone 16 supports it. The iPhone SE (2nd gen, 2020) and SE (3rd gen, 2022) also work. iPhone X, 8, 7, and 6 do not. iPhones sold in mainland China and certain Hong Kong variants lack eSIM even on newer hardware.
Google Pixel phones support eSIM from the Pixel 2 through the Pixel 10, including the Pixel Fold and Pixel 9 Pro series. The GSMA certifies Pixel devices under global embedded SIM standards. Pixel 7 and newer can run two eSIMs at once with no physical SIM card. Your Pixel must be carrier-unlocked to install a HelloRoam plan.
The Honor 200 Lite does not support eSIM. Honor reserves eSIM for select flagship models sold outside China. Budget and mid-range Honor handsets, including the 200 Lite, use a physical SIM card only. If you need an e SIM compatible phone for a trip to Australia, the UK, or Japan, check our full device list for a compatible model.
The Honor 50 does not support eSIM in most markets. Honor keeps eSIM on select premium models sold outside China. The Honor 50 runs on a physical dual SIM setup instead. If you are heading to London, Tokyo, or Bali and need mobile data, you will want an eSIM compatible handset to use a HelloRoam plan.
iPhone 13 supports eSIM on all four models: iPhone 13, 13 mini, 13 Pro, and 13 Pro Max. Apple made the iPhone 13 the first iPhone to run two active eSIMs at once without a physical SIM card. HelloRoam eSIM plans work on all iPhone 13 models across 185+ countries. Your iPhone 13 must be carrier-unlocked to install a third-party eSIM.
iPhone supports eSIM from the XS, XS Max, and XR released in September 2018 onwards. Every iPhone 11 through 16 model includes eSIM, along with the iPhone SE (2nd and 3rd generation). What iphones support esim? Every i phone from XS onward supports it. iPhone X, 8, 7, and 6 do not have eSIM hardware. Your iPhone needs iOS 12.1 or later and must be carrier-unlocked to install a HelloRoam plan.
Reno 14 international variants support eSIM in markets outside China as of early 2026. Chinese domestic models of the Reno 14 typically lack eSIM hardware. Check the regional version of your handset before buying. HelloRoam works with Reno 14 models that are carrier-unlocked and have eSIM enabled in Settings.
The LG V40 ThinQ does not support eSIM. LG never included eSIM hardware in the V40 series, and LG shut down its smartphone business in 2021. No future update adds eSIM support. If you need an e-sim supported phone for your OE or a trip to Australia, you need an Apple, Samsung, or Google device.
Checking eSIM compatibility takes about 30 seconds. On iPhone, open Settings, then General, then About, and look for an EID number. On Android, dial *#06# and check whether an EID appears alongside your IMEI. An EID confirms the phone has eSIM hardware. Your device also needs to be carrier-unlocked to run a HelloRoam plan.
Most phones store between 5 and 10 eSIM profiles but run only 1 or 2 at once. iPhones before the 13 store up to 8 profiles and activate one at a time. iPhone 13 and newer run two active eSIMs with no physical SIM required. Samsung Galaxy phones typically hold 5 to 7 profiles. You can swap between stored HelloRoam profiles without scanning a new QR code each time.
Dual SIM and eSIM are two different things. Dual SIM means a phone holds two physical SIM cards in separate slots. eSIM is a chip built into the phone that downloads SIM profiles digitally, with no card to insert. Many phones combine both: a physical SIM tray plus an eSIM chip. HelloRoam uses the eSIM slot for travel data while your physical SIM keeps your Spark, One NZ, or 2degrees number active.
eSIM is not available on every carrier. In New Zealand, Spark, One NZ, and 2degrees all support eSIM on compatible handsets. Coverage varies widely by country and network outside New Zealand. HelloRoam provides its own eSIM data plans that work independently of your home carrier across 185+ countries. Your phone just needs eSIM hardware and a carrier-unlock to get started.
The Honor 400 Lite does not support eSIM as of April 2026. Honor reserves eSIM for premium flagship models sold outside China. Budget and mid-range Honor phones, including the 400 Lite, use physical SIM cards only. Check our full eSIM compatible phones list for a device that works with HelloRoam before your next trip.
iPhones from the XS onwards are eSIM compatible, covering every iPhone 11 through 16 model and the SE (2nd and 3rd generation). To check your specific iPhone, go to Settings, General, About, and look for an EID number. If an EID appears, your iPhone has eSIM hardware. Your iPhone must also be carrier-unlocked and running iOS 12.1 or later to install a HelloRoam plan.
The LG V60 ThinQ does not support eSIM. LG discontinued its smartphone range in 2021, and the V60 uses a physical nano-SIM only. No software update can add eSIM hardware to any LG model. If you need travel data for a trip to London, Tokyo, or Fiji, you need a compatible device from Apple, Samsung, or Google to use HelloRoam.
Android phones with eSIM include Samsung Galaxy S20 and newer, Google Pixel 2 and newer, and OnePlus 9 series and newer. Select flagship models from Motorola, Sony, and Xiaomi international variants also support eSIM. Most budget and mid-range Android phones do not have eSIM hardware. Chinese and Hong Kong regional variants often lack eSIM even when the global version supports it. Check your exact model before buying a HelloRoam plan.
eSIM compatible devices cover four categories: smartphones, tablets, smartwatches, and laptops. Phones with esim include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 2 and newer. Every i phone from XS through 16 is on the list. Cellular iPads from 2019 onwards and Samsung Galaxy Tab S8 and S9 support eSIM for data-only travel plans. Apple Watch Series 3 and newer plus select Windows laptops with LTE or 5G also include eSIM. HelloRoam supports all of these across 185+ countries.
An eSIM is not transferable to a new phone once installed. The HelloRoam eSIM profile stays tied to the device where you first activated it. If you switch phones, contact HelloRoam support with your order number and we re-issue a new activation code for your replacement handset. Keep your order confirmation email so we can find your account quickly.
Switching between eSIM and a physical SIM is straightforward. Open your phone's cellular settings, pick the line you want as your default data connection, and toggle between eSIM and physical SIM as needed. You do not need to restart or remove any hardware. Both can stay installed at the same time, so your Spark or One NZ number stays active while HelloRoam covers travel data.
Apple Watch eSIM works with your home carrier plan, not with travel eSIM providers like HelloRoam. When you travel to places like London, Tokyo, or Bali, your Apple Watch connects to your iPhone's HelloRoam eSIM data over Bluetooth for calls, texts, and app notifications. Standalone international watch plans from Spark, One NZ, or 2degrees typically cost extra as a separate monthly add-on.
Cellular iPads and Android tablets with eSIM hardware work with HelloRoam data-only plans. Compatible iPad models start from the iPad Pro (2018), iPad Air (2019), iPad mini (2019), and the standard iPad (2019). Wi-Fi-only tablet models cannot use eSIM. Confirm you have the Wi-Fi plus Cellular version of your tablet before you buy a plan.
An 'eSIM not supported' message usually points to one of three things: a carrier lock, a software update waiting to install, or a regional device variant without eSIM hardware. Dial *#06# and check for an EID. No EID means no eSIM hardware and no fix exists. Contact HelloRoam support to confirm your device is compatible before purchasing a plan.
To check if your phone is carrier-free, go to Settings, General, About, and read the Carrier Lock field on iPhone. It should read 'No SIM restrictions.' On Android, try inserting a SIM from a different network. If it connects, the phone is unlocked. Spark, One NZ, and 2degrees typically process unlock requests within 2 to 5 business days for eligible handsets.
If your eSIM is not recognised, restart your phone and install any pending software updates first. Then confirm the eSIM profile is set to active in your cellular settings. eSIM activation issues on an i phone are usually fixed by going to Settings, Cellular, then selecting the HelloRoam plan and toggling it on. Most recognition issues clear after a restart. If the problem continues, contact HelloRoam support with your device model and order number. Our team will re-verify or re-issue your activation code, usually within 2 hours.
To know if your phone is unlocked, check the carrier lock status on your device. On iPhone, go to Settings, General, About, and scroll to Carrier Lock. If it reads 'No SIM restrictions', your phone is carrier-unlocked and ready for a HelloRoam eSIM. You can also dial *#06# to display your IMEI number alongside an EID, which confirms eSIM hardware. On Android, go to Settings, Connections, SIM Card Manager, and check for a carrier lock indicator. If your phone is locked, contact Spark, One NZ, or 2degrees and request a device unlock.
To check if an iPhone is unlocked, open Settings, tap General, then About, and look for Carrier Lock near the bottom. If it reads 'No SIM restrictions', your iPhone is carrier-unlocked. A second method: insert a SIM from a different carrier. If it connects, the phone is unlocked. You can also dial *#06# to view your IMEI number. Your iPhone must be carrier-unlocked to install a HelloRoam eSIM plan.
iPhone 11 eSIM is fully supported on all three models: iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max. Apple added eSIM to the iPhone XS and XR in 2018, and every iPhone from the 11 series onwards includes it. Your iPhone 11 needs iOS 12.1 or later and must be carrier-unlocked. The iPhone 11 runs one physical nano-SIM alongside an eSIM, so your Spark or One NZ number stays active while HelloRoam covers travel data in 185+ countries.
Popular eSIM Destinations
Sources
- Apple — eSIM Supported Devices(Accessed April 2026)
- Google — Phones That Support eSIM(Accessed April 2026)
- Samsung — eSIM Supported Devices(Accessed April 2026)