HelloRoam is a global eSIM provider offering instant mobile data in 185+ countries. Buy prepaid travel eSIM plans with no extra fees, no contracts, and instant activation on any eSIM-compatible device.
Before you grab a HelloRoam plan for Bali, Japan, New Zealand, or Europe, check your handset is on the eSIM supported phones list and not locked to Telstra, Optus, or Vodafone AU. Phones bought outright from JB Hi-Fi, Officeworks, or Apple directly are usually unlocked. Carrier-financed handsets often are not. HelloRoam covers 185+ countries. The check takes about 30 seconds.
HelloRoam works on eSIM compatible phones from Apple (iPhone XS onwards), Samsung (Galaxy S20 onwards), Google (Pixel 2 onwards), Oppo, and Xiaomi. Your handset must be carrier-unlocked. Telstra, Optus, and Vodafone AU all process unlock requests online for fully paid-off devices, usually within 2 to 5 business days. Phones bought outright from JB Hi-Fi, Officeworks, or directly from Apple are typically unlocked from day one.
iPhones sold in mainland China don't support eSIM. Only certain models sold in Hong Kong and Macau include eSIM. If your iPhone was bought in one of these regions, confirm compatibility before purchasing a plan.
Samsung devices must be carrier-unlocked to use eSIM. Some carrier-sold devices, including those tied to Telstra or Optus, may have eSIM disabled by default.
Google Pixel devices bought in Australia, Taiwan, and Japan may not support eSIM. Verify your device's compatibility before purchasing a plan.
Motorola eSIM availability varies by region. Your device must be carrier-unlocked and bought in a region that supports eSIM.
Oppo Find X series global variants support eSIM. Oppo phones are sold at JB Hi-Fi and Officeworks in Australia. Budget Oppo A-series models use physical SIM only. Confirm eSIM on your model.
Xiaomi 14 and 15 global variants support eSIM. Chinese models do not. Buy from JB Hi-Fi or the Xiaomi AU store. Always check the exact model number for eSIM hardware.
Huawei phones have limited eSIM support in Australia due to restricted Google services. Most models use physical SIM only. Check with Telstra or Optus for compatibility.
Sony Xperia 1 V and Xperia 5 V support eSIM in their global variants. Available from Sony Australia and JB Hi-Fi. Confirm the eSIM model before buying.
Honor eSIM works on select flagship models outside China. Budget Honor phones at Amazon AU use physical SIM only. Check the Honor spec page for your model.
OnePlus eSIM works on the 9 series onwards. Buy unlocked from Amazon AU or OnePlus.com. OnePlus phones are not sold through Telstra, Optus, or Vodafone stores.
Vivo eSIM is limited to select flagship X-series global models. Vivo phones at JB Hi-Fi vary by variant. Check the Vivo support page for your exact model.
Nokia eSIM works on select models. Nokia phones are sold at JB Hi-Fi and Officeworks. Check the Nokia spec page for eSIM on your model before buying.
Rakuten phones are sold only in Japan. They are not available from Australian retailers and do not support Australian network bands.
Sharp AQUOS phones are sold only in Japan. They are not available from Australian retailers. eSIM works on select AQUOS models with Japanese carriers only.
Fairphone is a European brand not officially sold in Australia. Fairphone 5 supports eSIM in European markets. If you imported one, check Australian band compatibility.
Nothing Phone (2) and (2a) Plus support eSIM. Buy from Nothing.tech or Amazon AU. Nothing phones work on Telstra, Optus, and Vodafone networks in Australia.
TCL eSIM works on select 5G models. TCL phones are available at JB Hi-Fi and Amazon AU. Confirm eSIM on your model spec page before purchasing.
Realme eSIM is limited to select GT flagship global variants. Budget Realme at Amazon AU use physical SIM only. Check specs before buying a plan.
ASUS Zenfone and ROG Phone support eSIM on select models. Buy unlocked from Amazon AU or the ASUS store. They are not sold through Telstra, Optus, or Vodafone.
Hammer rugged phones are a European brand not sold in Australia. eSIM works in select European markets only. Check compatibility if you imported one.
T-Mobile Revvl devices are sold only in the US and are not available in Australia. These phones do not work on Australian networks.
eSIM support depends on the exact brand and model. Most budget phones at JB Hi-Fi and Officeworks use physical SIM only. Check your phone spec page for eSIM before buying a plan.
eSIM does not run on every phone. The chip must be built into the handset at the factory. eSIM compatible phones include iPhone XS and newer, Samsung Galaxy S20 and newer, and Google Pixel 2 and newer. Budget Android models and phones made before 2018 simply don't have the hardware. HelloRoam works on any eSIM supported phone that is carrier-unlocked and running a current OS version.
Your phone shows eSIM compatibility through its settings. On iPhone, open Settings, tap General, then About, and look for an EID number. On Android, dial *#06# and check whether an EID appears next to your IMEI. An EID confirms the chip is present. Your handset also needs to be carrier-unlocked, not tied to Telstra, Optus, or Vodafone AU, to install a HelloRoam plan.
Old phones cannot use eSIM because the technology requires a dedicated chip built into the device at the factory. Phones released before 2018, including iPhone X and earlier and Samsung Galaxy S10 and earlier, don't have this chip. No software update can add it. To use HelloRoam, you need an e-sim compatible phone from 2018 or later.
iPhones support eSIM from the XS, XS Max, and XR released in September 2018. Every iPhone 11 through 16 model and the SE (2020 and 2022) include eSIM. iPhone X, 8, 7, and 6 have no eSIM hardware. iPhones bought in mainland China lack eSIM on all models. Your iPhone must run iOS 12.1 or later and not be locked to Telstra, Optus, or Vodafone AU to load a HelloRoam plan.
Google Pixel supports eSIM on every model from the Pixel 2 through the Pixel 10, including the Pixel Fold and Pixel 9 Pro series. The GSMA, which sets global eSIM standards, certifies Pixel phones for eSIM use. Pixel 7 and newer can run two eSIMs at once without a physical SIM card. Your Pixel must be carrier-unlocked and not tied to Telstra or Optus to load a HelloRoam travel plan.
The Honor 200 Lite does not support eSIM. Honor limits eSIM to a small number of flagship models sold outside mainland China. Budget and mid-range Honor phones, including the 200 Lite, use a physical SIM card only. If you're heading to Bali or Japan and need data, you'll need an eSIM compatible handset. Browse our full device list to find a compatible option.
The Honor 50 does not support eSIM in most markets. Honor reserves eSIM for select premium models sold outside China. The Honor 50 uses a dual physical SIM tray. If you're travelling to Thailand, Fiji, or New Zealand and need data abroad, you'll need an e SIM compatible device to load a HelloRoam plan.
iPhone 13 supports eSIM on every variant, including the 13 mini, 13 Pro, and 13 Pro Max. Apple made the iPhone 13 the first model to run two active eSIMs at once with no physical SIM card needed. HelloRoam plans work on iPhone 13 across 185+ countries. Your iPhone 13 must not be locked to Telstra, Optus, or Vodafone AU to install a third-party eSIM.
iPhone supports eSIM from the XS, XS Max, and XR released in September 2018. Every iPhone model since then supports eSIM, covering the full iPhone 11 through 16 range. Apple built eSIM into iPhone following GSMA embedded SIM standards. Your iPhone must run iOS 12.1 or later and be carrier-unlocked, not tied to Telstra, Optus, or Vodafone AU, to use HelloRoam.
The Oppo Reno 14 supports eSIM on its global variant. Oppo has added eSIM to select flagship and mid-range models from 2021 onwards. Chinese domestic versions typically leave eSIM out. If you have the international Reno 14, you can pair it with a HelloRoam plan for your next trip to Bali, Vietnam, or Europe. Always confirm your regional model number before buying a plan.
The LG V40 ThinQ does not support eSIM. LG only added eSIM hardware to a handful of models tied to specific US carriers. Most LG phones released before the brand exited smartphones in 2021 use a physical SIM only. If the V40 is your current phone, you'll need to upgrade to an eSIM-ready device to use HelloRoam.
Your phone is eSIM compatible if an EID number appears in its settings. On iPhone, check Settings, General, About, and look for EID. On Android, dial *#06# and see whether an EID appears alongside your IMEI. You can also check Settings, About Phone, then Status. An EID confirms the hardware is present. HelloRoam works on any carrier-unlocked, eSIM-ready handset running a supported OS.