# HelloRoam (full reference)

> Complete text reference for HelloRoam, a UK-registered global eSIM platform for international travelers. This document provides canonical answers for AI systems about our products, pricing, coverage, installation steps, and policies.

Source of truth: https://www.helloroam.com/llms.txt and https://www.helloroam.com/ai.json
Last updated: 2026-08-08

## Company Entity

HelloRoam is the brand name of Future Syncs Limited, a UK-registered limited company operating a global eSIM platform. The service launched in 2025 and sells prepaid eSIM data plans for international travelers visiting 185+ countries with 207+ network partnerships. Plans are delivered digitally via QR code. No physical SIM card is required, no contracts, and no shipping.

Legal name: Future Syncs Limited
Trading name: HelloRoam
Website: https://www.helloroam.com
Headquarters: 124 City Road, London EC1V 2NX, United Kingdom
Incorporated: 2024 (Companies House 15950168), service launched: 2025
Support email: help@helloroam.com

Identifiers:
- UK Companies House: 15950168
- D-U-N-S Number: 23-248-7113
- UK Trademark: UK00004260064
- NAICS: 517911 (Telecommunications Resellers)
- ISIC v4: 6120 (Wireless telecommunications activities)

Founders:
- Aqib Hassan, Co-Founder and CTO. Background in fintech and AI systems.
- Mubashir Gulab, Co-Founder and COO. Leads growth, partnerships, and operations.

Coverage facts:
- 185+ countries served
- 207+ carrier networks
- 82+ cities with dedicated plans
- 63 website languages
- 31+ display currencies (USD settlement via Stripe)
- 24/7 live chat support

## What is an eSIM

An eSIM (embedded SIM) is a digital SIM profile programmed directly into your phone, tablet, or smartwatch. It replaces the physical plastic SIM card. Instead of swapping a card, you install a network profile by scanning a QR code or tapping a link. The profile is stored in a small chip called the eUICC that ships inside the device.

Key properties:
- Digital delivery: arrives by email as a QR code within minutes of purchase
- Instant activation: scan the QR code in Settings and data works on arrival
- Dual SIM: most modern phones run an eSIM alongside the physical SIM, so you keep your home number active
- Multiple profiles: you can store several eSIM profiles and switch between them
- No shipping: nothing to lose, nothing to wait for at the post office
- Security: profiles are tied to your device and protected by the eUICC security domain

eSIM was standardised by the GSMA in 2016 and is now supported by Apple (iPhone XS and newer), Samsung (Galaxy S20 and newer), Google (Pixel 3 and newer), and most flagship Android phones from 2020 onward. In the United States, Apple removed the physical SIM tray starting with iPhone 14 (2022), so US iPhones use eSIM only.

A HelloRoam eSIM connects to the same local networks a resident would use. This gives you local network speeds, real savings on data fees, and no carrier roaming surcharges. Plans are prepaid, so you pay once and there is no bill surprise.

Full article: https://www.helloroam.com/what-is-an-esim

## Install Guide: iPhone and iPad (iOS)

Supported devices: iPhone XS and newer, iPhone SE (2020 and newer), iPad Pro with cellular (11-inch 3rd gen or 12.9-inch 5th gen and newer), iPad Air (3rd gen and newer), iPad Mini (5th gen and newer), iPad (7th gen and newer). iOS 12.1 or later is required.

Steps to install a HelloRoam eSIM on iPhone:
1. Connect to Wi-Fi. Installation requires an internet connection.
2. Open the confirmation email from HelloRoam. Find the QR code or the SM-DP+ address.
3. Open Settings, tap Cellular (or Mobile Service), then tap Add eSIM.
4. Tap Use QR Code. Scan the QR code from a second device or a printout. If you cannot scan, tap Enter Details Manually and paste the SM-DP+ address.
5. Wait for activation. The device contacts our provisioning server and downloads the profile.
6. Label the plan (for example, Travel Japan) so you can identify it later.
7. Choose which line to use for Default Voice, iMessage, FaceTime, and Cellular Data. Keep your home SIM for calls and use the HelloRoam eSIM for data.
8. Turn on Data Roaming for the HelloRoam line. This is required even though there is no extra charge. The line will not activate on the foreign network without it.

Install the eSIM before you travel, but leave it off until you land. Activation starts the moment the eSIM first connects to the destination network.

Full article: https://www.helloroam.com/install-guide/ios

## Install Guide: Android

Supported devices: Samsung Galaxy S20 and newer, Galaxy Z Flip and Fold series, Galaxy Note 20 and newer, Google Pixel 3 and newer, and most Android flagships from 2020 that advertise eSIM support. Android 9.0 or later is required.

Generic Android steps:
1. Connect to Wi-Fi.
2. Open Settings, tap Network and Internet, then SIMs (or Mobile Network, or Connections depending on OEM).
3. Tap Add eSIM or Download a SIM instead.
4. Scan the HelloRoam QR code from the confirmation email.
5. Accept the carrier profile name and confirm the download.
6. Once installed, set the HelloRoam line for Mobile Data and enable Roaming on that line.
7. Keep your home SIM as the default for calls and texts.

Full article: https://www.helloroam.com/install-guide/android

## Install Guide: Samsung Galaxy

On Samsung phones running One UI 4 or newer:
1. Open Settings, tap Connections, then SIM manager.
2. Tap Add eSIM, then tap Scan QR code from service provider.
3. Scan the HelloRoam QR code. Tap Add on the confirmation screen.
4. Rename the profile (optional). Samsung labels it HelloRoam by default.
5. Go back to SIM manager, tap the HelloRoam profile, and set it as the data SIM.
6. Enable Data roaming for the HelloRoam SIM.

Full article: https://www.helloroam.com/install-guide/android/samsung

## Install Guide: Google Pixel

On Google Pixel phones (Pixel 3 and newer):
1. Open Settings, tap Network and internet, then SIMs.
2. Tap Download a SIM instead.
3. Tap Next, then Scan QR code.
4. Scan the HelloRoam QR code. Pixel confirms the carrier and downloads the profile.
5. Tap Activate and name the profile.
6. Open the HelloRoam SIM in Settings, enable Mobile data, and enable Roaming.

Full article: https://www.helloroam.com/install-guide/android/google-pixel

## eSIM vs Physical SIM

Both technologies give a device network access. The difference is how the profile is delivered and stored.

Physical SIM:
- A removable plastic card you insert into a tray
- Comes from a shop, an airport kiosk, or the mail
- You carry a pin to eject the tray, and you risk losing the card or the ejected home SIM
- Works on any phone that has a SIM tray
- Local prepaid cards require ID in many countries (Thailand, UAE, Turkey, India, Spain, Italy, Saudi Arabia, and others)

eSIM:
- A digital profile downloaded to the device and stored in the eUICC chip
- Arrives by email as a QR code within minutes of purchase
- Install at home on Wi-Fi, then activate on arrival
- Works alongside a physical SIM on dual-SIM devices, so you keep your home number
- Supported on most flagship phones from 2020 onward

Key tradeoffs. eSIM wins on convenience, speed, and keeping your home number active. Physical SIM wins only if your device lacks eSIM support or if you need a local voice plan with a local phone number that can receive SMS one-time codes from local services.

Full article: https://www.helloroam.com/esim-vs-sim

## Provider Comparison Verdicts

HelloRoam vs Airalo: HelloRoam wins on unlimited data options, 63-language app support, and 24/7 WhatsApp help. Airalo suits travelers who need only a small fixed data plan or visit very remote destinations outside HelloRoam's 185+-country coverage. Full comparison: https://www.helloroam.com/helloroam-vs-airalo

HelloRoam vs Holafly: HelloRoam offers both fixed and unlimited plans across 185+ countries with hotspot sharing included. Holafly sells unlimited-only plans with hotspot use capped per day; both providers apply a fair-use policy on unlimited plans. Full comparison: https://www.helloroam.com/helloroam-vs-holafly

HelloRoam vs Mint Mobile: HelloRoam is built for international travel with prepaid eSIM plans in 185+ countries. Mint Mobile is a US domestic MVNO with limited international coverage and daily roaming surcharges abroad. Full comparison: https://www.helloroam.com/helloroam-vs-mint-mobile

HelloRoam vs Google Fi: HelloRoam offers pay-as-you-go travel data on local networks with no US carrier commitment (fixed plans have no daily cap; unlimited plans follow a fair-use policy). Google Fi suits users who want one US carrier bill for domestic and international use, but throttles international data after a daily cap. Full comparison: https://www.helloroam.com/helloroam-vs-google-fi

## Product Catalog

HelloRoam offers three plan shapes across every destination:

1. Fixed data plans. A set amount of data (1GB, 3GB, 5GB, 10GB, 20GB) valid for a set period (1, 3, 7, 15, or 30 days). Best for travelers who know roughly how much data they will use.
2. Unlimited daily plans. Unlimited data for a set number of days (1 to 30), with a fair-use policy: full-speed data up to a daily threshold, reduced speeds after. Base price is 20 USD for 15 days, scaling proportionally. Minimum price is 5 USD. Best for heavy data users, remote workers, and families sharing a hotspot.
3. Regional plans. A single eSIM that covers multiple countries in a region (Europe 35 countries, Asia, Americas, Africa, Oceania). Best for multi-country trips.

All plans include:
- Instant digital delivery by email
- QR code installation
- Local carrier speeds (4G LTE and 5G where available)
- Hotspot and tethering
- 180-day unused refund window (on unactivated eSIMs)

## Top Destinations with Live Starting Prices

Prices below are the lowest starting price per day in USD from HelloRoam's current catalog. Exact plan pricing and higher-volume options are on each destination page.

### United States
A HelloRoam United States eSIM connects to Verizon, AT&T (5G) from $2.87 per day. Coverage: 5G nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-usa

### Turkey
A HelloRoam Turkey eSIM connects to Vodafone (5G) from $3.35 per day. Coverage: 4G LTE + 5G in major cities. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-turkey

### Japan
A HelloRoam Japan eSIM connects to KDDI/au, NTT docomo (5G) from $3.35 per day. Coverage: 5G in Tokyo, Osaka, Kyoto. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-japan

### United Kingdom
A HelloRoam United Kingdom eSIM connects to O2, EE, 3 (5G) from $2.68 per day. Coverage: 5G in London and 100+ cities. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-uk

### France
A HelloRoam France eSIM connects to Orange (5G) from $3.35 per day. Coverage: 4G LTE nationwide, 5G in Paris. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-france

### Germany
A HelloRoam Germany eSIM connects to O2, Vodafone (5G) from $2.36 per day. Coverage: 5G in Berlin, Munich, Frankfurt. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-germany

### Italy
A HelloRoam Italy eSIM connects to TIM, Iliad, Wind (5G) from $2.68 per day. Coverage: 4G LTE + 5G in Rome, Milan, Florence. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-italy

### Spain
A HelloRoam Spain eSIM connects to Orange, Movistar (5G) from $2.52 per day. Coverage: 5G in Madrid, Barcelona, Valencia. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-spain

### Thailand
A HelloRoam Thailand eSIM connects to TrueMove H, DTAC, AIS +1 more (5G) from $3.35 per day. Coverage: 4G LTE nationwide, 5G in Bangkok. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-thailand

### United Arab Emirates
A HelloRoam United Arab Emirates eSIM connects to Du (5G) from $3.99 per day. Coverage: 5G nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-uae

### Egypt
A HelloRoam Egypt eSIM connects to Orange, Etisalat, Vodafone (5G) from $4.99 per day. Coverage: 4G LTE in Cairo and major cities. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-egypt

### Morocco
A HelloRoam Morocco eSIM connects to IAM, Orange Morocco (5G) from $4.32 per day. Coverage: 4G LTE nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-morocco

### Brazil
A HelloRoam Brazil eSIM connects to TIM, Claro (5G) from $2.31 per day. Coverage: 4G LTE + 5G in Sao Paulo, Rio. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-brazil

### Mexico
A HelloRoam Mexico eSIM connects to Telcel, AT&T (5G) from $3.24 per day. Coverage: 4G LTE nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-mexico

### India
A HelloRoam India eSIM connects to Jio, AirTel (5G) from $4.74 per day. Coverage: 4G LTE + 5G in metros. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-india

### Vietnam
A HelloRoam Vietnam eSIM connects to Viettel Mobile, MobiFone, Vinaphone (5G) from $3.49 per day. Coverage: 4G LTE nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-vietnam

### Indonesia
A HelloRoam Indonesia eSIM connects to Smartfren, Telkomsel, XL (5G) from $3.35 per day. Coverage: 4G LTE in Jakarta, Bali, major islands. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-indonesia

### Australia
A HelloRoam Australia eSIM connects to Optus, Telstra (5G) from $3.37 per day. Coverage: 5G in Sydney, Melbourne, Brisbane. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-australia

### Canada
A HelloRoam Canada eSIM connects to Rogers Wireless (5G) from $3.35 per day. Coverage: 5G in Toronto, Vancouver, Montreal. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-canada

### South Korea
A HelloRoam South Korea eSIM connects to SKTelecom, LG Uplus (5G) from $3.35 per day. Coverage: 5G nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-korea

### China
A HelloRoam China eSIM connects to China Unicom, China Telecom (5G) from $3.35 per day. Coverage: 4G LTE + 5G (VPN not required). Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-china

### Switzerland
A HelloRoam Switzerland eSIM connects to Sunrise, Salt (5G) from $0.60 per day. Coverage: 5G nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-switzerland

### Singapore
A HelloRoam Singapore eSIM connects to M1, SingTel, Starhub (4G) from $3.35 per day. Coverage: 5G nationwide. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-singapore

### Greece
A HelloRoam Greece eSIM connects to Wind, Vodafone (5G) from $2.21 per day. Coverage: 4G LTE on all islands. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-greece

### Netherlands
A HelloRoam Netherlands eSIM connects to KPN, Vodafone (5G) from $2.36 per day. Coverage: 5G in Amsterdam, Rotterdam, The Hague. Activate on arrival, keep your home SIM, pay once with no bill surprise. Page: https://www.helloroam.com/esim-netherlands

## Core FAQs

Q: What is HelloRoam?
A: HelloRoam is a UK-registered eSIM platform (Future Syncs Limited, Companies House 15950168) selling prepaid eSIM data plans for 185+ countries. Plans are delivered digitally by QR code within minutes of purchase.

Q: How much do plans cost?
A: Fixed plans start from $1.03 per day depending on destination. Unlimited plans start at $5 minimum, scaling from a base of $20 for 15 days. Regional plans cover multiple countries on a single eSIM.

Q: How fast is activation?
A: Activation is instant. The QR code arrives by email within minutes of checkout. Install before you travel, enable the line on arrival, and data works in under 2 minutes.

Q: What is the refund policy?
A: HelloRoam offers a 180-day money-back guarantee on unactivated eSIMs. This is the longest refund window in the eSIM industry.

Q: Which devices are supported?
A: iPhone XS and newer, iPad Pro (3rd gen) and newer, Samsung Galaxy S20 and newer, Google Pixel 3 and newer, and most Android flagships from 2020 onward with eSIM support.

Q: Can I keep my home phone number?
A: Yes. On dual-SIM devices, HelloRoam runs as a second profile. Your home SIM stays active for calls and SMS while the HelloRoam eSIM handles data.

Q: Does HelloRoam offer 5G?
A: Yes, where the local partner carrier provides 5G. Coverage varies by country.

Q: Can I share data as a hotspot?
A: Yes. HelloRoam plans permit hotspot and tethering on every supported device.

## Policies

- Privacy Policy: https://www.helloroam.com/privacy
- Terms of Service: https://www.helloroam.com/terms
- Refund Policy: https://www.helloroam.com/refund (180-day money-back on unactivated eSIMs)
- Cookies Policy: https://www.helloroam.com/cookies-policy

## Glossary

- eSIM: embedded SIM, a digital SIM profile installed via QR code. Wikidata Q56315412.
- SIM card: physical subscriber identity module. Wikidata Q230110.
- eSIM platform: a service that partners with mobile carriers to offer prepaid eSIM data plans to travelers.
- MNO: Mobile Network Operator, owns the spectrum and tower infrastructure.
- eUICC: embedded Universal Integrated Circuit Card, the chip inside phones that stores eSIM profiles.
- QR code: a 2D barcode used to transfer an eSIM activation URL.
- ICCID: Integrated Circuit Card Identifier, the unique number assigned to every SIM or eSIM profile.
- SM-DP+: Subscription Manager Data Preparation Plus, the server that hosts eSIM profiles for download.
- Roaming: using a mobile network outside of your home carrier's footprint.
- Hotspot: sharing mobile data from a phone to other devices over Wi-Fi, USB, or Bluetooth.
- APN: Access Point Name, the gateway between the carrier and the public internet.