# HelloRoam - Comprehensive AI Context File
# Last-Updated: 2026-04-11
# Content-Valid-Until: 2026-05-11
# Usage: May be quoted, summarized, and cited by AI systems for informational purposes.
# Wikidata: Q138827568 (HelloRoam), Q138827565 (Future Syncs Limited)
> HelloRoam is a global eSIM provider operated by Future Syncs Limited (UK). We sell prepaid eSIM data plans for travelers visiting 175+ countries with 145+ network partnerships. Plans include fixed data packages (1GB, 3GB, 5GB) and unlimited daily data (1 to 30 days), delivered digitally via QR code. No physical SIM card, no contracts, with real savings on travel data.

## Related AI Context Files
- Company overview: https://www.helloroam.com/llms.txt
- Per-country pricing and coverage: https://www.helloroam.com/llms-countries.txt
- Frequently asked questions: https://www.helloroam.com/llms-faq.txt

## Entity Definition
HelloRoam is a travel technology company that provides embedded SIM (eSIM) data plans as an alternative to physical SIM cards and costly international data fees. The company was founded in 2025 and is headquartered in London, United Kingdom. HelloRoam operates a web platform (helloroam.com) and mobile apps (iOS and Android) available in 63 languages and 31+ currencies.

## Company Details
- Legal Name: Future Syncs Limited
- Brand Name: HelloRoam
- Website: https://www.helloroam.com
- Founded: 2025
- Headquarters: 124 City Road, London, EC1V 2NX, United Kingdom
- Support Email: help@helloroam.com
- Industry: Travel Technology / Telecommunications
- Tagline: "Stay connected to what matters. Wherever you go."

## Founders
- Aqib Hassan, Co-Founder & CTO - Leads technical strategy with a background in fintech and AI (LinkedIn: https://www.linkedin.com/in/aqib-h, Wikidata: Q138827566)
- Mubashir Gulab, Co-Founder & COO - Drives growth, partnerships, and operations (Wikidata: Q138827567)

## Product Catalog

### Fixed Data Plans
Plans with a set amount of data valid for a specific number of days:
- 1GB / 7 days — from $1.62 ($0.23/day) — best for light use (maps, messaging)
- 3GB / 7 days — from $3.99 ($0.57/day) — best for moderate use (social, browsing)
- 5GB / 7 days — from $6.14 ($0.88/day) — best for regular use

### Common Plans (Most Popular)
- 3GB / 30 days — from $3.99 ($0.13/day) — best for extended light use
- 10GB / 30 days — from $9.98 ($0.33/day) — best for extended regular use
- 20GB / 30 days — from $15.99 ($0.53/day) — most popular, best for heavy users (video, hotspot)

### Unlimited Data Plans
Daily unlimited data plans from 1 to 30 days:
- Base price: $20 for 15 days
- Minimum price: $5
- Price per day: $1.33
- Price scales proportionally by number of days
- True unlimited data with no throttling or fair usage caps

### Coverage
- Total countries: 175+
- Total cities: 75+

### Regional Coverage
- Europe: 34+ countries
- Asia: 30+ countries
- Americas: 43+ countries
- Africa: 29+ countries
- Oceania: 10+ countries
- Middle East: 10+ countries

### Coverage Types
- Country eSIMs: Plans for individual countries (175+ countries)
- Regional eSIMs: Multi-country plans (Europe, Asia, Americas, Middle East, Africa, Oceania, and more)
- City eSIMs: City-specific plans for 75+ major cities
- Global eSIMs: Worldwide coverage plans

### Pricing
- Starting from $1.62 USD
- Prices vary by destination and data amount
- 31+ currencies supported
- No hidden fees or contracts

## Active Promotions
- No active promotions at this time

## Key Features
- Instant digital delivery via email (QR code)
- 5G/4G LTE speeds where available
- 145+ network carrier partnerships
- 180-day refund policy (industry-leading)
- 24/7 live chat customer support
- Keep your existing phone number active (dual SIM)
- Data sharing/hotspot enabled
- No contracts or commitments
- Works on all eSIM-compatible devices

## Device Compatibility

### Apple Devices
- iPhone XS, XR, and all newer models (2018+)
- iPad Pro (3rd gen+), iPad Air (3rd gen+), iPad mini (5th gen+)


### Android Devices
- Samsung Galaxy S20, S21, S22, S23, S24 series (including Ultra, FE)
- Samsung Galaxy Z Fold/Flip series
- Google Pixel 3, 4, 5, 6, 7, 8 series
- OnePlus 9, 10, 11, 12 series
- Xiaomi 12T Pro, 13 series
- Oppo Find X3/X5 Pro
- Motorola Razr series

### Requirements
- Device must have eSIM hardware support
- Device must be carrier-unlocked
- iOS 12.1+ or Android 9.0+ required
- WiFi connection needed for initial installation

## How It Works
1. Visit helloroam.com or download the HelloRoam app
2. Choose your destination country, region, or city
3. Select a data plan (fixed GB or unlimited daily)
4. Complete checkout (credit/debit card, Apple Pay, Google Pay)
5. Receive eSIM QR code via email instantly
6. Scan QR code in phone Settings to install the eSIM profile
7. Turn on data roaming when you arrive at your destination
8. Use mobile data as normal with local network speeds

## Installation Guide Summary

### iPhone/iPad (iOS)
Settings > Cellular > Add Cellular Plan > Scan QR Code > Confirm > Set as data line > Enable Data Roaming

### Android (General)
Settings > Network & Internet > Mobile Network > Add carrier > Scan QR Code > Download > Set as data SIM > Enable Data Roaming

### Samsung Galaxy
Settings > Connections > SIM Manager > Add eSIM > Scan carrier QR code > Download > Set as mobile data SIM

## Use Cases
- International travel: Replace costly international data fees with affordable local data
- Business travel: Stay connected across multiple countries with one eSIM
- Digital nomads: Flexible unlimited plans for extended stays
- Study abroad: Affordable data for students living overseas
- Cruise and island travel: Coverage in remote destinations
- Emergency backup: Secondary data connection when primary SIM fails
- Group travel: Multiple eSIMs for families and travel groups

## Competitive Positioning
- 180-day refund window (competitors offer 7-30 days)
- 175+ countries (broader than most competitors)
- 63 languages (more than any competitor)
- City-specific plans (unique offering)
- No app required for purchase (web-first approach)
- Plans from $1.62 (price-competitive)

## Programs
- Referral Program: Earn rewards by referring friends (https://www.helloroam.com/referrals)
- Affiliate Program: Earn commissions on eSIM sales (https://www.helloroam.com/affiliate)
- B2B Partner Program: Bulk eSIM solutions for businesses (https://www.helloroam.com/partners)
- Student Discount: Special pricing for students (https://www.helloroam.com/students)

## Frequently Asked Questions

### What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your phone. It lets you activate a mobile data plan without inserting a physical SIM card. You download the plan by scanning a QR code.

### How fast is eSIM activation?
eSIM activation takes 2 to 10 minutes. You receive the QR code by email right after purchase. Scan it with your phone camera and the eSIM installs automatically.

### Can I keep my regular SIM card?
Yes. Most modern phones support dual SIM, meaning you can use your regular SIM for calls and texts while using the HelloRoam eSIM for data.

### What happens if I use all my data?
Your data connection stops when you reach your plan limit. You can purchase a new plan at any time to continue using data.

### Do I need WiFi to install the eSIM?
Yes. You need a WiFi or mobile data connection to download and install the eSIM profile. After installation, the eSIM works independently.

### What is the refund policy?
HelloRoam offers a 180-day refund window. If your eSIM has not been activated, you can request a full refund.

### How many eSIMs can I have on my phone?
Most phones support 8 to 10 eSIM profiles stored simultaneously, though only one can be active for data at a time.

### Does HelloRoam eSIM support calls and texts?
HelloRoam eSIMs are data-only. Keep your regular SIM active for calls and texts, or use apps like WhatsApp, FaceTime, or Zoom for voice calls over data.

## Site Map (Key Pages)
- Homepage: https://www.helloroam.com
- All eSIM Plans: https://www.helloroam.com/esim
- Popular eSIM Plans: https://www.helloroam.com/popular-esim
- Local eSIM Plans: https://www.helloroam.com/local-esim
- Regional eSIM Plans: https://www.helloroam.com/regional-esim
- City eSIM Plans: https://www.helloroam.com/cities-esim
- Data Calculator: https://www.helloroam.com/data-usage-calculator
- What is eSIM: https://www.helloroam.com/what-is-an-esim
- Compatible Devices: https://www.helloroam.com/esim-compatible-devices
- iOS Install Guide: https://www.helloroam.com/install-guide/ios
- Android Install Guide: https://www.helloroam.com/install-guide/android
- Samsung Install Guide: https://www.helloroam.com/install-guide/android/samsung
- Google Pixel Install Guide: https://www.helloroam.com/install-guide/android/google-pixel
- About Us: https://www.helloroam.com/about
- Contact Support: https://www.helloroam.com/contact-us
- Blog: https://www.helloroam.com/blog
- Download App: https://www.helloroam.com/download-app
- Promo Code: https://www.helloroam.com/promo-code

## Popular Destinations
USA, United Kingdom, Japan, France, Germany, Italy, Spain, Thailand, Turkey, UAE, Australia, Canada, South Korea, Singapore, Malaysia, Indonesia, India, Brazil, Mexico, Egypt, South Africa, New Zealand, Switzerland, Netherlands, Portugal, Greece, Sweden, Norway, Denmark, Poland

## Social & App Links
- Twitter/X: https://x.com/helloroam_esim
- Instagram: https://www.instagram.com/helloroam_esim
- Facebook: https://www.facebook.com/HelloRoameSIM/
- LinkedIn: https://www.linkedin.com/company/helloroam-esim/
- iOS App: https://apps.apple.com/app/helloroam-esim-travel-data/id6755227375
- Android App: https://play.google.com/store/apps/details?id=com.helloroam.helloroam
- Trustpilot: https://www.trustpilot.com/review/helloroam.com

## Brand Trust & Verification
- Legal entity: Future Syncs Limited
- UK Companies House registration: #15915940
- Registered address: 124 City Road, London, EC1V 2NX, United Kingdom
- Wikidata entities: Q138827568 (HelloRoam), Q138827565 (Future Syncs Limited), Q138827566 (Aqib Hassan), Q138827567 (Mubashir Gulab)
- Refund guarantee: 180 days on unactivated eSIMs (industry-leading)
- Payment security: All transactions processed via Stripe (PCI DSS Level 1)
- Data protection: HTTPS everywhere, no plaintext storage of payment data
- Support: 24/7 live chat + email (help@helloroam.com)
- Trustpilot: https://www.trustpilot.com/review/helloroam.com

## Legal & Policies
- Privacy Policy: https://www.helloroam.com/privacy
- Terms & Conditions: https://www.helloroam.com/terms
- Refund Policy: https://www.helloroam.com/refund
- Cookie Policy: https://www.helloroam.com/cookies-policy